GS
Geoff S
Active since Aug 2020
3
Reviews
0
Industries
Reviews
3 reviews66 months ago
It can be done !
Just a quick share - once I finally managed to book an appointment to renew my driver's license , the process was truly quick and painless . In at 8 AM , after standing in line from 7.15 AM , I was in the car and on the way out by 8.28 AM . This would have been a 5 Star experience , save for the lady who did my capturing and fingerprints etc. being a shade grumpy .
0 replies
66 months ago
Home Affairs nightmare
Stood in a queue from 7 AM until shortly before closing at 3.20 PM . How are people expected to put up with this ? No seating , no shade , no litter bins . System went off line shortly after opening , and then only one of the camera / biometric units was working after that . After 2PM the crowd became seriously restless , and all order went out the window . I spoke to a supervisor , who said the the order of the queue determines who goes in next , and that the security guard knew who should be next from this . What a joke - there was no queue left by then , just a milling mass of people . Can they not introduce a list or number system - surely cannot be that difficult . Disrespect for the citizens of this country , as we are becoming more and more accustomed to. An entire day wasted , and the tragedy of this is that many people in the queue that day were there for the second or third time that week .
0 replies
69 months ago
Poor service ? Actually , no service at Webafrica
Difficult to even start explaining the frustration . Day 16 of no service . No call backs as promised by management , and having to converse via whatsapp - surely the most annoying process ever . Looking at other unanswered reviews , senior management (CEO)at this company really does not give a hoot about customer experience . If I were a board member or shareholder at Webafrica , I would be sharpening the axe . My absolute worst consumer experience , without a doubt .
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)