PC
Philisia C
Active since Aug 2020
4
Reviews
0
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Reviews
4 reviews4 months ago
Pathetic customer service Peermont Emperors Palace
I made a booking today, paid for the booking and have yet to receive a confirmation email. I was on the phone for 1 hour trying to speak to a consultant about this and no answer. I sent multiples emails and still no reply. Money has gone off my account for this booking. When I go back to the history it's asking me to pay again. This is terrible customer service.
0 replies
12 months ago
Poor customer service
I have been trying to update trustees on a body corporate account for the past 4 months. The consultants have been the most unhelpful. Firstly, they confused me with another client, causing a delay. I have sent all the relevant documents months ago, and still no update. I have sent numerous emails asking for updates and they just don't respond. I dealt with Jeanet Palesa Ntsoti and Nontle Memeza. I would not recommend anyone to use ABSA as their banker, when this is the level of customer support they have!!! Poor, poor service!
116 replies
66 months ago
Incompetent Planet Fitness!
The worst and most incompetent lot of people to ever deal with! And that is not an exaggeration. I contacted them to cancel my membership on the 2nd of September and they got back to me with a settlement amount to pay within 24 hours, which I did. I was also asked to send proof of payment, which was forwarded to them as well. On the 3rd of October they debited me for the settlement amount again! I called them to reverse it and they advised it can only be done within 14 days. Which is way too long for me to wait for my own money! I contacted my bank and had a reversal done(which I had to pay bank fees for). Now I receive an SMS to see that they debited me AGAIN! I called in now and spoke to an agent named Zinhle Khumalo, who was of no assistance as well. She advised that her system shows my successful payment for cancellation and that their system had a "error". That is NOT my problem! She gave me the same 14 day reversal policy story. It it not my error, I do not understand why these guys keep taking my money and expecting me to wait 14 days to receive MY OWN money?! Now I have to contact my bank AGAIN and do a reversal which I have to pay for. I am not impressed. People all over have been affected by the Covid 19, that is the reason for me cancelling this membership in the first place. I work with a budget, how can Planet Fitness expect me to wait 14 days for them to fix their own mistakes. That is unacceptable! Taking out money from my account was done so fast, but to return it they have a "process". That "process" is absolutely stupid. I will never refer anyone to join this gym! Never
0 replies
69 months ago
i want my money back! Decofurn is a bunch of incompetent liars!
I am in absolute disgust with the way Decofurn Springfield Park has treated me. I had purchased a 3 piece recliner set from them which was initially stated to be selling at R15999, the sales lady named Rumba advised me 5 minutes later that it was actually selling for R14999, she loaded the sale on her tablet and sent us to the cashier. When we got there, the cashier said that the items did not appear on the system and the sales assistant had to come back to redo the order via the tablet. She did it in front of the cashier who also seemed to be annoyed with the fact that the sales lady was so incompetent. Once the items were processed the total on the system calculated to R13480, i asked the cashier if that was the right thing that was loaded and she said yes, and repeated our order in detail. We paid for the items and left. About 30 minutes later the sales lady Rumba called me to say that we paid the incorrect amount and that i need to come back to the store and pay R1000 more. I was driving at the time and so i told her that i am unable to come back there. She told me she will send me a link to do an immediate payment. She called me back again and stated that she made a mistake and that i needed to pay R2000. At this point i was highly frustrated, because i was given so many different pieces of information. Her excuse was that it was a human error, one person to make 4 mistakes???? She also advised that the range was discontinued with that suppler and that they don't have that stock, they have newer stock. But when i was in the store, she told me that they only had 4 more in stock. It is not my duty to know who their supplier is. What was on the system is clearly what i was supposed to pay. When i called to speak to the manager Baboo he stated that he doesn't know what was happening and that i must speak to the sales lady. What kind of manager is not aware of what is going on in his own store? When i read my proof of purchase it clearly shows what i paid for and how much each item was, so how can it be the wrong stock? To top it all both the sales lady and manager were both extremely rude. They were speaking over me during our conversations and raising their voices, This is no way to speak to your clients. As a consumer i know my rights. Had i paid for the items and taken it home same time, would they have called me back to pay any extra money? No! So i want my R2000 back, that they demanded i pay. I believe that i was robbed, so that they can milk more money from their customers. Decofurn needs to also look at the type of staff they hire and allow to manage people. They are a bunch of incompetent people. When i had my legal representative call them, they lied to her about the entire story. All they talk is lies. I will never do business with this company again, and looking by all these comments posted, they don't care about what their customers feel or want.
0 replies
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4 (100%)