BM
Bongi M
Active since Aug 2020
3
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Reviews
3 reviews66 months ago
Unhappy with Claim Process
Dear IUA, This morning I woke up to yet another bad news from your side. In any case, my vehicle remains at the workshop and it's almost three weeks now. Everyday I would check the status of my claim with the hope of some progress or something. There hasn't been any movement and my claim is still in progress - almost three weeks down the line. In any case, here is my policy number: B0476187423. Please assist.
280 replies
66 months ago
Confusion and Delays!!!
I could be wrong, but something is not adding up about this company. My car has been stuck at the workshop since last week Tuesday and there's still no finality on their side. Everyday when I check the status of my claim, I get the message that it's "still in progress". How long does it take to approve or decline a warranty claim? With other companies, one gets feedback within hours after submitting a claim - I am referring to companies like M-Sure and The Innovation Group. In fact, it's my second attempt at submitting a warranty claim - last time it got turned down for no good reasons.
56 replies
69 months ago
**** And Sue Properties Simply Refuses To Refund My Deposit
Around 2013, I rented a property in Pretoria through **** and Sue Properties. As a standard procedure, I paid all the upfront fees, i.e. R4,500 (Deposit), R4,500 (One Month Rent Upfront). I presented proof of payment to **** and Sue before signing the contract. All was well and I moved into the property which I vacated in October 2016. While I was staying in the property, it got listed for sale on **** and Sue's website. At least the previous owner had informed me that the property was up for sale. Eventually the property got sold. The new owner came through and informed me of his intention to move into his new property as a matter of urgency. It meant that I had to look for a new place. I went back to **** and Sue Properties to demand my deposit back so I could move on with my life. I was told that I should demand my deposit from the previous owner who said he had never received any deposit money from **** and Sue. I had no choice but had to vacate the property without my money. The new owner was so desperate to move into his property and even offered to assist with money for deposit but I turned it down as I still had money invested with **** and Sue Properties. And to this date, I still don't have my money back and my understanding is that such amounts get invested in a 'trust account' or something. Just three weeks ago, I wrote to the company CEO and she called me back saying I needed to submit proof of payment before I could be refunded. I even spoke to the previous owner and asked him for our contract since I don't have the copy anymore - he said he would check but didn't find it. Both the previous owner and the new owner know that I was the tenant for many years in that property paying monthly rental of R4,500 to **** and Sue. The only proof I have in my possession is my old bank statement which shows at least three months payments to **** and Sue. In addition to that, the previous owner acknowledges that I rented his property through **** and Sue Properties. I have tried to get hold of the Rental Tribunal to no success - their lines are always busy. **** and Sue Properties simply do not want to bring my money back unless I provide proof of payment. They say they won't accept the bank statement or even the contract - they simply want the deposit slip. I asked them to check their statements but they do not have time for that. Regards, MM
0 replies
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