GS
Gail S
Active since Aug 2020
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Vodacom call centre useless
Both last month and this month I had problems with my account . The call centre is useless ! The advice given is often incorrect, necessitating repeated calls . I had the phone put down on me on my 5th call when I said I will answer the security questions in order before they were asked . After multiple calls and ages on the phone, the issue is still not resolved . I do not know who to go to next !
106 replies
20 months ago
Cool Ideas truly are cool!
My WiFi at home went down and it’s unbelievable how much we depend on having connectivity. I e-mailed my service provider Cool Ideas , out of office hours and received phone calls and e-mails constantly to advise me if the progress. Finally , it was decided that the fault lay with my router which needed to be reset. Although this was an unfami**** router to technician, Anitha Masiza, and its resetting was complicated , she was determined to get it right and went out of her way to ensure this was done. It’s amazing to have such good service and to have someone who clearly cares enough about her work and clients to ensure the best outcome is achieved. Kudos and thanks to Anitha Masiza especially and to Cool Ideas!
53 replies
22 months ago
Burst water pipe didn’t burst the bank
Robert Brook of SA Water trading as Water Leak Services came over the same morning we discovered we had a significant water leak. It was impressive to observe the work and expertise that went into detecting a burst pipe and then getting to fixing it with no damage to property . He is a master in this art and has a great team .
0 replies
32 months ago
Sorbet Loyalty Programme
I’ve been going to Sorbet for years and quite frequently as well as buying products from them and I’ve been a member of their loyalty programme for years . Years ago, they shifted me from being on their gold tier to silver although I was still attending frequently and they couldn’t give me a reasonable explanation. I haven’t received a reward for ages which you get when you’ve accumulated a certain amount of points, so recently looked at the loyalty section of their app. To my surprise, they had my joining date in 2021. I contacted them to question this and was told it was correct. When I gave them names of hairstylists and other the******s who had seen me for years as well that I had been to Oaklands branch which closed in 2020, they suddenly said I might be on their other system and will get back to me. I’m still waiting…..!
131 replies
38 months ago
Hyde Park Corner poor service
This is the 2nd time I have gone to get gift cards on a Saturday morning and no cards available . No one from management appears to be available until you threaten with a review on hellopeter. I left after waiting for 30 minutes and being told constantly someone with a key to the cupboard where they are held will arrive. Very poor management!
0 replies
53 months ago
Medihelp! Heal yourself!
2 bad experiences in 1 day: During pre-authorisation , I was told my very experienced doctor used an incorrect icd10 code and he needed to revise the code. Guess who was wrong??? Then had a claim rejected (the doctor had submitted the claim directly to medical aid). Their reason for rejection was that the doctor had overcharged on some items. The doctor hadn’t charged anything for those items on which they claim he overcharged. These 2 events took me ages to sort out ,and embarrassed me as I had to tell the doctors they had made mistakes. Medihelp, please train your staff!!! We pay a fortune every month!
53 replies
69 months ago
Beyond the Call of Duty
As level 5 lockdown started in March, my car broke down and couldnt be repaired until level 4. As a healthcare worker, I desperately needed a car to get to work. Woodford was the only rental car company I managed to get hold of and they went out of their way to help me, giving me a car at a nominal fee for as long as I needed it until my car could get repaired. Their level of service was exemplary, but beyond that, I was always treated so well. I have no hesitation in highly recommending them.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)