LH
Leanie H
Active since Aug 2020
12
Reviews
0
Industries
Reviews
12 reviews20 months ago
SHOCKING CALL CENTRE!!!!
So this will be my third / fourth review with regards to this company. They have 'processed' my refund on the 14th of August 2024, but up to today, nothing is showing in my account. The phonelines keep you holding for minimum 30 minutes and not really able to reply to any emails either it seems. The only way to have them respond is via this platform or the OMBUDSMAN!!!! Shocking!!
53 replies
21 months ago
CANCEL CONTRACT
This vehicle has broken down AGAIN!! Something wrong with the water pipes /engine (as far as my husband could see). I have sent THREE emails since Friday to inform Planet42 of this, and not even a reply. To date, this is the log of repairs done on the vehicle (valued at R114'900-00) *CLAIM R16'343.60 23 MAY 2023 (TWO MONTHS BEFORE I PURCHASED IT) *CLAIM R36'489.50 8 JUL2023 (IT HAD ENGINE PROBLEMS FROM THE SECOND DAY I HAD IT IN MY POSSESION) *CLAIM R 8'700.00 31 JAN 2024 (REPLACED COIL PACK) *I SERVICED THE VEHICLE AT BOSCH IN FEB 2024 *CLAIM R39'829.68 25 MAR 2024 (FIVE MONTHS AGO - STRIPPING THE VEHICLE COMPLETELY) TOTALING: R101'362.78 I will NOT continue with this contract, and the vehicle needs to be towed away by the end of this week. It can be towed from my home address as noted in the contract. If need be, I will re-open my case with the ombudsman.
53 replies
31 months ago
Poor Customer Care!!
So, after another week has passed, another call centre agent promising the refund to be sorted and paid out, it is still not forthcoming. The ONLY time anyone from Planet42 phones me, is everytime I write a bad review. It litterally takes them max an hour and my phone rings to 'assist' in changing my view. To which they then reply on my review "that this qeury is being attended to" - well IT IS NOT!!! From Savana, to Sabrina to Sizwe - they assured me that the query has been escalated and payment SHOULD have been by today (Monday, 18 September 2023) latest.. Well, it is not.
131 replies
31 months ago
ABSOLUTELY TERRIBLE CUSTOMER SERVICE
So, after repairs were carried out on my vehicle, which meant the car being at the workshop for more than a week, I was told to please do the licencing and roadworthy, and they will process a refund for the costs. I received (well, the workshop on test driving the car) a fine for expired temp licence (R800), on the 18th of August 2023. I was told to submit that with the licencing costs, and all will be refunded. I submitted all documentation last week Wednesday (6 September 2023), and since then, I have sent 5+ emails, and made 3+ phone calls. Savana keeps telling me the matter is with the payment department. THis whole relationship started off on a bad foot, and I cannot cancel the contract within the first 6 months. I have no service history, so I have no idea when this car was service last - seeing that the roadworthy actually expired in MAY 2023, BEFORE I EVEN BOUGHT THE CAR in July 2023. I need to know when I will receive the +/- R3700 that was promised to me, and why NO EMAILS EVER GETS ANSWERED? This is shocking!! They 'offer a valueble service' to people who cannot afford finance, but they treat you like you don't matter. When I wrote the first review, I was called WITHIN A DAY to 'resolve' the matter and request I update the review - to which I rep**** "I will do that ONCE this matter has been finalised and the monies are in my account. This has been nothing but trouble, with not even the claims department doing what they are supposed to. God forbid I have a breakdown or accident...
131 replies
33 months ago
POOR CUSTOMER SERVICE
So I bought my vehicle and collected it on the 15th of July 2023 from Planet 42 Menlyn. I was given a temporary licence disc, which expired on the 5th of August 2023. The car's engine warning light came on on the 18th of July 2023, and the salesman said I need to contact the warrenty department - which I did. I was then told to take it to the nearest RMI-approved workshop, which I did. The workshop did diagnostics over a period of 2 weeks, and found faults with: 1. The Aircon Pressure Sensor 2. Timing chain kit 3. Front timing cover gasket 4. Sump gasket 5. Front crankshaft seal 6. Camshaft inlet vvt solenoid 7. Camshaft exhaust vvt solenoid This was sent to the warrenty department on the 31st of July 2023 - and to date NO ONE has contacted me. I have sent emails about my licence disc, no response, I have contact the salesman, who says he cannot help - I must deal now directly with Planet 42 - which does not answer emails, and do not have a call centre or office. I have not even paid my first installment, and this is the service - do I get the ombudsman involved - as I don't know if I want to pay for SIX years for a car that already has R20'000-00 + in repairs WITHIN THE FIRST 2 DAYS OF TAKING OWNERSHIP? Planet 42 - CONTACT ME URGENTLY
191 replies
35 months ago
Cate assisted me with such efficiency and professionalism
Cate assisted me with such efficiency and professionalism. My query was resolved in a painless few minutes
53 replies
44 months ago
They are efficient a...
They are efficient and always quick to assist in providing guidance and resolving any query.
74 replies
46 months ago
EXCELLENT!!
I have been purchasing from The Shave Union for a couple of years, and this company is by far exceeding other online companies on all levels. Their customer service is out of this world, and IF by any (slight) chance you have a query, it gets resolved in a few hours. Absolutely a 5 star company!!
134 replies
47 months ago
Randolph Adams
Randolph Adams This gentleman was friendly, efficient and accommodating. When I had questions, he answered them politely and explained the different options clearly. I was honestly very impressed by his mannerism and professionalism, but above all his knowledge of his product. I am very pleased to start my insurance journey with Oneplan.
134 replies
52 months ago
TERRIBLE POOR SERVICE
If I can have a minus star, that would be better.. We applied for a fibre line in September 2021, which was approved on order 46538702996 . We were then instructed to book the installation online, which I did, and got this reference number (service request) SR211005-139877, as well as an installation confirmation. The vodacom sales representative was quick to assist when we were doing the application (as the sale will be for her I presume), but since then, she does not even respond to ONE mail??? Shardonnay.Pillay@vcontractor.co.za. Since we got back from leave on the 6th of January 2022, I have tried endlessly to reach the fibre department for some assistance, but nothing. I then phoned the Gateway Umhlhanga store and spoke to the store manager. He obviously just passed me on to yet ANOTHER person who could not assist me this morning . I am told to email pamdesk@vodacom.co.za (bounces back), then I phone again and I am then told to email the query to '0821904@vodacom.co.za - so lets see if that helps. I have mailed customer care, and still nothing. If I could use another service provider, I would, but our estate only allows for Vodacom fibre to be installed. So now its time to take it up with the body corp, and they will ensure that no one uses Vodacom in our estate.
212 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)