AK
Abaasi K
Active since Aug 2020
46
Reviews
0
Industries
Reviews
46 reviews4 months ago
URGENT: ABSA ***** Team Unresponsive – Account Held, No Assistance for 2+ Days
I am extremely disappointed with ABSA’s handling of a serious *****-related matter that is actively affecting my account and livelihood. I contacted ABSA ***** Solutions regarding a ***** hold / non-dispute confirmation issue (Case Ref: C-62382692). While ABSA acknowledged receipt of my email, I have received no meaningful response or assistance for over 48 hours, despite this being an urgent matter. I have attempted all official channels with no success: • *****@absa.co.za (only auto-acknowledgement, no follow-up) • absa@absa.co.za • actionline@absa.co.za This delay is unacceptable, especially considering that: • The matter involves a ***** hold on my account • I require written confirmation from ABSA to resolve an ongoing third-party dispute • Time sensitivity is critical, and ABSA is fully aware of this What makes this even more frustrating is that ABSA has already confirmed receipt, yet no ***** specialist has contacted me, contrary to the stated 48 business-hour SLA. At this point, I am left with no choice but to escalate publicly, as all private channels have failed. I am requesting: 1. Immediate contact from a ***** specialist 2. A clear written response regarding my case 3. Proper escalation and accountability from ABSA ***** Solutions ABSA’s lack of urgency and communication in a *****-related case is deeply concerning and erodes trust in the bank’s ability to protect its customers. I expect urgent intervention.
162 replies
12 months ago
Terrible Support: Two Months Locked Out Without Justification
It’s now heading into the second week of the second month with my account still blocked. Standard Bank only called me a few days after I posted my reviews. They promised to follow up with the allocated team, but no one got back to me. No resolution. Nothing. I was told it’s an “alleged” issue and that they would investigate. But if it took them mere seconds to flag my account, why does it take them months to investigate and clear it? I provided all requested details, including proof that the transaction they questioned came from a different bank than the one they claim. They also continue to pretend they can’t reach me, despite me giving my international number and having my email registered on my profile. I’m beyond disappointed with this treatment and lack of accountability.
58 replies
12 months ago
Still No Response from Standard Bank – Funds Still Frozen While I’m Abroad For over a month
Standard Bank blocked my account over a transaction they claimed came from FNB, yet it was actually from a Standard Bank account. They requested details, which I submitted — including proof of payment and the sender’s ID. Despite that, they continue to act like they can’t reach me. I clearly gave them my international number +256787224616, and my email is already registered on my account — yet they continue pretending they can’t reach me. This experience has been stressful and completely unprofessional. If you bank with Standard Bank, be aware that they can block access to your own money for weeks without action or accountability.
169 replies
13 months ago
Standard Bank Has Blocked My Funds While I’m Stuck Abroad
It has been 3Weeks since Standard Bank unfairly blocked my account, and they still haven’t resolved the issue. I am currently stuck abroad, unable to access my own money because of their baseless ***** suspicion. I provided clear proof that the transaction was legitimate, including payment confirmation and the sender’s ID. Despite this, they keep ignoring my emails while pretending they can’t reach me—even though I gave them my international contact number. This is beyond frustrating. Standard Bank is holding my funds hostage without any valid reason. Their customer service is unresponsive, and their handling of this situation has been completely unacceptable. Beware—your money is not safe with them!
212 replies
13 months ago
Standard Bank Ignoring My Proof & Pretending They Can’t Reach Me
I am extremely frustrated with Standard Bank’s handling of my blocked account. They falsely flagged my transaction as *****ulent, even though I provided clear proof that the payment was legitimate. The transaction came from a Standard Bank sender, yet they claimed an FNB report triggered the block. I sent them all necessary proof, including the payment confirmation and ID verification from the sender. Instead of properly reviewing my case, they responded to my email but then claimed they “couldn’t reach me”—despite the fact that I had already provided my international contact number since I am currently abroad. This feels like a deliberate attempt to avoid addressing the issue while keeping my account blocked. Their lack of transparency and refusal to properly communicate is completely unacceptable. I expect immediate action to resolve this. If you bank with Standard Bank, be aware that they can freeze your account over baseless suspicions and then ignore your attempts to resolve it.
53 replies
13 months ago
Unjustified Account Block by Standard Bank
I am extremely disappointed with Standard Bank’s handling of my account, which was unfairly blocked over false accusations of ***** suspicion. They claimed the report came from FNB, yet the transaction in question was actually from a sender using Standard Bank itself. This has caused unnecessary inconvenience and financial disruption. I will be sending proof of the transaction along with a valid explanation to their email, and I expect a prompt resolution and a proper explanation for this unjust action. Standard Bank’s lack of transparency and poor customer service in handling such matters is unacceptable.
159 replies
15 months ago
Unjust Account Closure and Poor Customer Service
I am deeply disappointed with FNB’s handling of my personal and business accounts. Despite providing all required documentation to verify the legitimacy of my transactions, my accounts were repeatedly frozen and eventually terminated without valid justification. The ***** department, particularly Mr. Sithembiso Mhlambi and Mr. Lethubuhle Hlongwane, consistently flagged my transactions, demanding excessive documentation even after I provided conclusive proof. This pattern of behavior suggests bias and a lack of fair treatment. To make matters worse, my attempts to communicate with FNB via email have been automatically rejected by their server, leaving me with no way to resolve this issue directly. This level of customer service is unacceptable, especially from a bank I trusted as my primary financial institution. I am now left with no choice but to escalate this matter to the Ombudsman for Banking Services. I urge FNB to review their decision and address this issue promptly. My Contact: +256787224616
53 replies
18 months ago
Please release my money.
They still have my money frozen claiming that it came from FNB and was reported by FNB yet it came from an ABSA Acc. I even sent them proof of the transaction and proof of payment from the Absa account holder as they asked. I am abroad and need to use my funds. My internation Call: +256787224616
861 replies
18 months ago
I cant access my money.
Its been over 3weeks now and my money is locked in uncleared balances.. I need to use my money please. Acc No. 4114523665 I am abroad and my international number is +256787224616 Thank you.
53 replies
20 months ago
Please unblock my account or let me know how to resolve it.
They Restricted my account without any reason. I am abroad and cant even chat to them via their banking app. I am abroad and my contact is +256787224616
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (2.1739130434782608%)
3 Star
1 (2.1739130434782608%)
2 Star
6 (13.043478260869565%)
1 Star
38 (82.6086956521739%)