JC
Juliet C
Active since Aug 2020
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Another year of peace
<div> Another year of peace of mind knowing we are compliant and covered. Coida services reminds me every year, has offered specials for getting in early, and helped when circumstances got in the way of my completing my side of things. It's an honest, and, when necessary, personal operation. I don't know how the average householder could do the right thing for their employees (we only have two) without this kind of service. Thanks Mark! </div>
53 replies
18 months ago
Very caring
What a kind, helpful business. I needed post-operative bra urgently as my surgeon's supplier was out of stock. They so kindly sent me a suitable one overnight. Could not have been more helpful.
0 replies
34 months ago
Efficient and professional
Efficient and professional. Mark was very pleasant and helpful and it all went very smoothly. It took quite a long time between my submitting the documents and getting the Coida clearance but no doubt that was largely due to the Department of Labour. Besides, I was in no great rush. As a retired private employer with just two domestic workers, I was very grateful for the generous discount I was given.
53 replies
65 months ago
Zero customer care
When my 60-year-old Kenwood Chef A701 started making a strange noise, I contacted Eurostore via their website to ask if they could repair such an old mixer. I got a response from Sershan Perumal who said although parts were no longer available "Our technicians can assess your machine to find the cause of the grinding noise and try and assist where possible." So I took it to the Pinetown branch. It was open but deserted. When eventually a person emerged, a very grumpy "Cyril" was called to help us. He said there were no parts for my Kenwood. I said I knew but I had been told by Mr Perumal, they would look at it and at least find the problem. He refused. I asked, what if something had just come loose and could be *****ed back in place. Even a service? No. He declined to even touch it. I took it home and e-mailed Mr Perumal who contacted the Pinetown repair shop. After a bit of back and forth their response was "The diagnosis was that it was the gearbox that is worn and no new spares are available". I asked how a "diagnosis" could have been made when Cyril had refused to even look at the mixer. I heard no more. Last month I happened to mention the problem to a microwave repairer. He offered to look at the old Kenwood Chef. After a service, clean and re-oiling, it sounds better than it ever has. The cost? R140. My conclusion is that Cyril at Eurostore/Philtech in Pinetown simply couldn't by bothered. With that kind of attitude I wouldn't take any appliance to them - not even a new one.
0 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (25%)