EP
Eurostore/Philtech Pinetown
Unclaimed Business
EP
Eurostore/Philtech Pinetown
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMvdM
Michael van der Merwe
1 reviews | Active since Jan 2020
16 Feb 2023, 13:32
Excellent Service
Took my Bean to cup Delonghi coffee machine in for repair. This machine has done well and made a good few cups of coffee over the years. Staff at Philtec are freindly and so helpful. They advise that they have alook and see if it can be repaired, before maybe buying a new one. Was leaking water and coffee all over. Got a quote a few days later and went ahead. On collection this machine looked like it was new, not only did they do a complete service replacing all seals and a major part. They did a thorough deep clean and all wrapped in cling film. Parts and labour was excellant. Less than what i expected. Once again enjoying good coffee. They know how to offer good customer service in a country that has sadly lost it.
Helpful (0)
|Replies (0)MvdM
Michael van der Merwe
1 reviews | Active since Jan 2020
16 Feb 2023, 13:32
Excellent Service
Took my Bean to cup Delonghi coffee machine in for repair. This machine has done well and made a good few cups of coffee over the years. Staff at Philtec are freindly and so helpful. They advise that they have alook and see if it can be repaired, before maybe buying a new one. Was leaking water and coffee all over. Got a quote a few days later and went ahead. On collection this machine looked like it was new, not only did they do a complete service replacing all seals and a major part. They did a thorough deep clean and all wrapped in cling film. Parts and labour was excellant. Less than what i expected. Once again enjoying good coffee. They know how to offer good customer service in a country that has sadly lost it.
0
Replies (0)KT
Kobus T
1 reviews | Active since Jan 2020
11 Jan 2022, 15:10
Jacobus
Great service. Ordered item Friday after enquired about stock availability, was delivered Tuesday in Gauteng. One step was missing though, they could have sent me the waybill detail without me having to call - but the lady phoned me back, and I had the information.
Helpful (0)
|Replies (0)KT
Kobus T
1 reviews | Active since Jan 2020
11 Jan 2022, 15:10
Jacobus
Great service. Ordered item Friday after enquired about stock availability, was delivered Tuesday in Gauteng. One step was missing though, they could have sent me the waybill detail without me having to call - but the lady phoned me back, and I had the information.
0
Replies (0)JP
Jeremy P
1 reviews | Active since Jan 2020
20 Dec 2021, 14:45
Excellent support and service!
If I could give them 10 stars I would. I logged a fault with my coffee machine with them on Easter Monday (a public holiday), within an hour the owner of the business had contacted me and we had agreed that I would bring the unit in the next day. I took it in the next day, they checked it in under warranty and told me it would take 2-3 days. About 3 hours later the technician called to get a clear understanding of the problem and tell me what their findings were and what they had done. Later that day they contacted me to collect the unit. Throughout the whole process everyone was exceptionally nice, polite and helpful. I can't recommend them enough!!!!
Helpful (0)
|Replies (0)JP
Jeremy P
1 reviews | Active since Jan 2020
20 Dec 2021, 14:45
Excellent support and service!
If I could give them 10 stars I would. I logged a fault with my coffee machine with them on Easter Monday (a public holiday), within an hour the owner of the business had contacted me and we had agreed that I would bring the unit in the next day. I took it in the next day, they checked it in under warranty and told me it would take 2-3 days. About 3 hours later the technician called to get a clear understanding of the problem and tell me what their findings were and what they had done. Later that day they contacted me to collect the unit. Throughout the whole process everyone was exceptionally nice, polite and helpful. I can't recommend them enough!!!!
0
Replies (0)JP
Jeremy P
1 reviews | Active since Jan 2020
13 Apr 2021, 10:43
Great service
If I could give them 10 stars I would. I logged a fault with my coffee machine with them on Easter Monday (a public holiday), within an hour the owner of the business had contacted me and we had agreed that I would bring the unit in the next day. I took it in the next day, they checked it in under warranty and told me it would take 2-3 days. About 3 hours later the technician called to get a clear understanding of the problem and tell me what their findings were and what they had done. Later that day they contacted me to collect the unit. Throughout the whole process everyone was exceptionally nice, polite and helpful. I can't recommend them enough!!!!
Helpful (0)
|Replies (0)JP
Jeremy P
1 reviews | Active since Jan 2020
13 Apr 2021, 10:43
Great service
If I could give them 10 stars I would. I logged a fault with my coffee machine with them on Easter Monday (a public holiday), within an hour the owner of the business had contacted me and we had agreed that I would bring the unit in the next day. I took it in the next day, they checked it in under warranty and told me it would take 2-3 days. About 3 hours later the technician called to get a clear understanding of the problem and tell me what their findings were and what they had done. Later that day they contacted me to collect the unit. Throughout the whole process everyone was exceptionally nice, polite and helpful. I can't recommend them enough!!!!
0
Replies (0)JC
Juliet C
1 reviews | Active since Jan 2020
3 Dec 2020, 11:07
Zero customer care
When my 60-year-old Kenwood Chef A701 started making a strange noise, I contacted Eurostore via their website to ask if they could repair such an old mixer. I got a response from Sershan Perumal who said although parts were no longer available "Our technicians can assess your machine to find the cause of the grinding noise and try and assist where possible." So I took it to the Pinetown branch. It was open but deserted. When eventually a person emerged, a very grumpy "Cyril" was called to help us. He said there were no parts for my Kenwood. I said I knew but I had been told by Mr Perumal, they would look at it and at least find the problem. He refused. I asked, what if something had just come loose and could be *****ed back in place. Even a service? No. He declined to even touch it. I took it home and e-mailed Mr Perumal who contacted the Pinetown repair shop. After a bit of back and forth their response was "The diagnosis was that it was the gearbox that is worn and no new spares are available". I asked how a "diagnosis" could have been made when Cyril had refused to even look at the mixer. I heard no more. Last month I happened to mention the problem to a microwave repairer. He offered to look at the old Kenwood Chef. After a service, clean and re-oiling, it sounds better than it ever has. The cost? R140. My conclusion is that Cyril at Eurostore/Philtech in Pinetown simply couldn't by bothered. With that kind of attitude I wouldn't take any appliance to them - not even a new one.
Helpful (0)
|Replies (0)JC
Juliet C
1 reviews | Active since Jan 2020
3 Dec 2020, 11:07
Zero customer care
When my 60-year-old Kenwood Chef A701 started making a strange noise, I contacted Eurostore via their website to ask if they could repair such an old mixer. I got a response from Sershan Perumal who said although parts were no longer available "Our technicians can assess your machine to find the cause of the grinding noise and try and assist where possible." So I took it to the Pinetown branch. It was open but deserted. When eventually a person emerged, a very grumpy "Cyril" was called to help us. He said there were no parts for my Kenwood. I said I knew but I had been told by Mr Perumal, they would look at it and at least find the problem. He refused. I asked, what if something had just come loose and could be *****ed back in place. Even a service? No. He declined to even touch it. I took it home and e-mailed Mr Perumal who contacted the Pinetown repair shop. After a bit of back and forth their response was "The diagnosis was that it was the gearbox that is worn and no new spares are available". I asked how a "diagnosis" could have been made when Cyril had refused to even look at the mixer. I heard no more. Last month I happened to mention the problem to a microwave repairer. He offered to look at the old Kenwood Chef. After a service, clean and re-oiling, it sounds better than it ever has. The cost? R140. My conclusion is that Cyril at Eurostore/Philtech in Pinetown simply couldn't by bothered. With that kind of attitude I wouldn't take any appliance to them - not even a new one.
0
Replies (0)