BV
Bianca R
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
I was helped very e...
I was helped very efficiently by Amber and am very happy with how query was attended to
53 replies
9 months ago
Not honoring Takealotmore promise
I’m writing this out of growing frustration, as this is now the third (possibly fourth) time that my same-day delivery has not been fulfilled — despite receiving multiple SMS confirmations that it would be delivered before 17:00. I subscribed to the TakealotMore program specifically for the free same-day delivery feature, but unfortunately, this benefit has not been consistently honoured. I receive 2–3 SMSes confirming that my parcel will arrive before 17:00, and I always make sure to stay at work until then (and often later), yet no delivery arrives. What’s even more frustrating is the reason logged for the failed delivery — it states I was not available, which is simply not true. I’ve raised complaints previously and received the standard apology and assurance that the issue is being addressed, but the problem continues. At this point, I’m seriously questioning the value of paying for the TakealotMore program when the key service it offers is repeatedly not delivered. I’m not looking for special treatment — I simply want the service I’ve paid for to be delivered as promised. As of now (11:00 the following day), my package still hasn’t arrived. I’ve received yet another SMS saying it will arrive before 17:00, but based on past experience, I’m not confident it will. Honestly, Temu’s delivery estimates have proven more reliable, and contacting them has been more straightforward.
0 replies
12 months ago
Very efficient and friendly
Very efficient and friendly. Received my package very quickly
0 replies
40 months ago
SUPERSONIC NOT RELEASING MY LINE
I am extremely fed up with Supersonic at this point. I cancelled my contract on 01 Dec 2022, I have confirmation of a cancellation being processed on that day. They switched off my internet on 30 December because My notice period is over. Which is fair because I cancelled. My new internet service provider is trying to activate my line with them because I am without internet, however supersonic is not releasing the line. I spoke to them on 04 January 2023 of which the confirmed the line would be released immediately. I called Frogfoot this morning 05 January 2023 and they advised the line is not yet released , so I called supersonic again , they advised a Vusi in their Retension department sent a mail to frogfoot to escalate the matter for the line tp be released. They gave me a reference nr as well ,so I called Frogfoot with the reference nr and a lady by the name of Donique advised they received a cancellation but the line will only be available on 04 Feb !! I did everything I was supposed to do , I cancelled 01 Dec 2022 and received sms confirmation of this , I received confirmation that the notice period was served on 30 Dec 2022, they have no issue with switching off the internet , why is my line not being released so I can move on to another ISP??? @Supersonic , I want that line to be released asap or since you guys feel the need to hold on to it , you should put my internet on until the 04 FEB of which I will not pay a cent for. I did everything I was supposed to do , if I am not understanding something correctly , please educate but I get the impression that someone on your side messed up and I am not having to spend time and money to sort it out
660 replies
56 months ago
No Customer service received
For the last 5 moths I have been experiencing the same issue with Supersonic month after month. Every single month I receive a bill saying I am a month in arrears where I have to send the proof of payment made. I am now at a stage where I send the proof of payments for the entire year every single time I make a payment because the accounts department does not have the competency to reconcile. Furthermore when I call to have the matter resolved (where I am decent with them everytime) the consultants seem annoyed that I dare question or call them. I have asked that a debit order be set up , where no one called me to do this or confirmed that something of the sort has been done. I believe I have been patient with them but up to date have not received the service I am paying for. Maybe if they learn how to reconcile payments to their accounts I will get some sort of service from Supersonic We just want the matter resolved as we are working from home and can not afford not to have internet
265 replies
68 months ago
Deposit delays !!
I am currently very dissapointed in the service received from woodford carhire. Everything seemed to run smoothly up until I had to receive my refund on my deposit. At the time of renting the car I paid my deposit via debit card plus the 1 day rental fee the gentleman advised me the refund would take 5 to 7 working days. After 1 days rental I extended the carhire for one day and on the day of the extension my card was charged with an additional amount which I asumed was the additional days rental. I returned the vehicle on time and assumed it was only the fuel charged to be deducted from my deposit.Upon receiving my invoice there was another charge for 2 days carhire and my fuel charge that was being deducted from my deposit. I sent a mail to query this to info@woodford.co.za as advised on the mail if I have queries i also sent the mail to the lady that sent me my invoice, maybe I am misunderstanding how the charges work and just want an explaining on all these charges, to this day I have not yet received feedback and this was sent on 28 August. I called in to follow up on friday with regards to my refund as it has been longer than 5 days and to be honest I have other financial responsibilities and my debit orders are coming up. The lady in the accounts department she will get the accounts department to attend to my refund asap, when I followed up this morning a gentleman at the headoffice at or tambo advised that this refund can take up to 14 days and that I can send a mail to customer care to try and get them to refun ot sooner. Unfortunetly I am in no position to wait that long as I might not have a flat anymore by the time my refund is paid. Had I know it would take this long I would have never rented a vehicle with Woodford carhire. Please also take note that everytime I called I had to do it 4-5 times to get through to someone. So in desperation for some customer service I am taking to hello peter and asking you to please attend to my queries
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)