HS
Hugo S
Active since Aug 2020
9
Reviews
0
Industries
Reviews
9 reviews45 months ago
Impossible to get rid of ABSA credit card
ABSA CARD call center makes it impossible to cancel an ABSA credit card. A client can’t cancel a card at an ABSA branch. On Tuesday 16 August 2022 I called them to cancel an ABSA credit card and the call center assistant went through their process of identifying me. Then she stated that the following questions are beyond the scope of identification, but they must make sure that I’m who I said I am. She started asking questions, for example what other credit cards I have with other institutions, was I involved in the following companies and so on and on. Then she stated that I had failed their security test and she can’t help me further. I asked to talk to her supervisor, and she said that he/she will call me back. I followed up on 18 August 2022 and the call center assistant said that I can expect a call from the supervisor. It’s 20 August and I’m still waiting …………… This whole process of gathering data seems to be a transgression of the POPI act that states: The POPI Act sets out the minimum standards regarding accessing and 'processing' of any personal information belonging to another. Further I wonder if the call centre trained their agents to take note of the following: Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that regulated financial institutions deliver specific, clearly set out fairness outcomes for financial customers. The six outcomes of TCF are. • 1 Culture and Governance. Clients are confident that they are dealing with firms where the fair treatment of customers is central to the firm culture. • 2 Product Design. ... • 3 Clear Communication. ... • 4 Suitable Advice. ... • 5 Performance and Standards. ... • 6 Claims, Complaints and Changes. My first step is to publish my experience on Hellopeter and I believe that my problem will be solved.
74 replies
53 months ago
Outstanding service with a smile
Our experience at Bargain Fabrics was outstanding. Having curtains made to perfection is not a simple job. There will always be some alteration because of a hook height or something that will not be perfect. Their tailor Osman was always on hand to alter and adjust where needed and alterations were done in record time. We will recommend Bargain Fabrics to friends and family for friendly effective service.
0 replies
53 months ago
Traveling is like fighting a war
Travelling is like going to war – life is unpredictable, and something always goes wrong whilst traveling. Choose your war buddy carefully. Someone like Alison Wearne at Flight Centre. We were in Mauritius when it was announced that South Africans had to leave the island by midnight 28/11/2021 or stay for December lockdown. The announcement was made on Thursday evening 25/11 and by Friday all the flights out, was fully booked. The other complication was that we needed a Covid PCR test to enter South Africa. Alison was there for us organizing everything we needed and being available 24 hours per day in a time where al the important contact numbers like the South African High Commissioner just kept on ringing. We were lucky enough to get two seats on SA 191 and left the island on the last flight out. I can’t stress it enough – choose your travel war buddy carefully. Alison can be contacted at alison.wearne@flightcentre.co.za or on +27 65 879 8906
53 replies
55 months ago
Plumbing excellence
Niel Botha pitched up on time. Did the repairs chop chop and at a price that's about half I expected. He exceeded our expectations totally.
0 replies
57 months ago
Office blinds serviced with a smile
Want to have your blinds serviced and cleaned? Outstanding service - picked up on Friday and reinstalled on Monday. No inconvenience to the client. Visit fixablind.co.za
0 replies
58 months ago
Great car wash
Great service from Adriaan (management) and Morris that did the job of cleaning my car. It’s great to see enthusiasm and energy in a business. Something to smile about.
0 replies
61 months ago
Great service
Simple system: order, pay, gets delivered, you install and you smile when there is a blackout. Give them a compliment for their service.
53 replies
64 months ago
MultiChoice
Do not pay DSTV with ZAPPER or SNAPSCAN because DSTV is incapable to allocate payments to the right account if at all. On 4/11/2020 I made a payment via SnapScan and was uncertain about the outcome and did another transfer via Zapper on 3/11/2020. Both amounts of R 954.00. These two payment were not allocated to my account. Numerous e mails with copy of statement and two confirmations from my bank to DSTV had no actions to allocate the funds.
112 replies
68 months ago
Chop chop service
Chop chop service from online order to delivery. Ben was very helpful to identify an installer for the solar solution I ordered online.
53 replies
Review Distribution
5 Star
7 (77.77777777777777%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (22.22222222222222%)