AM
Andre M
Active since Sep 2020
3
Reviews
0
Industries
Reviews
3 reviews21 months ago
Best service from Absa Insurance and Segane Mojapelo
Segane Mojapelo from ABSA insurance assisted me with monthly premium review. He was very friendly and came back contacting me regarding my monthly payment. Want to thank him and the ABSA Insurance team for best service during the 35 years that I am a client of them
53 replies
26 months ago
No internet since 25 Nov 2023 . Cancelled Subscription but Debit orders still get deducted.
Since November 2023 I could not receive internet from this company of which I am a client for few years now. I am on a month to month basis and not on contract. I tried contacting via mobile and depleted my airtime every day for 2 to 3 weeks to get hold of anyone working at this company. I eventually got hold of one of their technicians. He got a signal from tower(LUND) but there was no internet data traffic to and from that tower. I cancelled on 13 December 2023 after which I received an email stating that my cancellation is in process. Still every month debit orders getting deducted , and it escalates to an amount equal to 3 months subscription fee. I tried to contact the cancellations dept of Voice and Data again today find out what is going on. But as soon I get connected to the cancellation dept. I get cut off.
0 replies
68 months ago
Non existing cancellation department.
Having been a Matrix client for 16 years. Now sold vehicle and want to cancel service. But ,after phoning them I was informed that I can only cancel by sending an email. Did that and received return email that my email is received. Premium got deducted. I phoned Matrix and requested to be connected to the cancelation department or person . Well ,phone rang forever. I phone again later that day. Same story . Phone rang forever.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)