IS
Itumeleng S
Active since Sep 2020
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Refund Not Processed & Formal Complaint – Rochester New Market
I recently purchased a couch from Rochester New Market and was assisted by the store manager, Solly. The couch was never delivered as agreed. As a result, I returned to the store and cancelled the transaction, formally requesting a refund. Solly assisted me and had me sign cancellation documents. However, several days later, after receiving no communication or refund, I contacted the Rochester head office only to discover that nothing had been logged or processed on their system regarding my cancellation or refund request. When I contacted Solly to query why my refund had not been processed, instead of providing assistance or clarification, he responded in an unprofessional manner and insulted me. This experience has been extremely frustrating and disappointing. Not only was the delivery not fulfilled, but the refund process was not handled, and I was treated disrespectfully when I followed up about my money. I am requesting: Immediate processing of my refund Written confirmation of the refund timeline An internal review of how this matter was handled I trusted Rochester as a reputable furniture retailer, and this experience has severely damaged that trust. I look forward to urgent resolution.
0 replies
8 months ago
Hyundai Germiston – Poor Service, False Warranty Information & Refusal to Escalate
I am extremely dissatisfied with the service I received from Hyundai Germiston on 18 August 2025. I brought in my Hyundai EX8 Mighty (Reg: KS2STGP, VIN: KMFHA17PRNC066382), which belongs to my company Moshate Protection, because the ignition had broken. The vehicle was purchased in July 2022 and is still under the 4-year unlimited kilometre warranty, as stated on Hyundai South Africa’s official website. My complaints are as follows: The workshop manager falsely claimed the vehicle is out of warranty, which is completely untrue and misleading. I was promised that the ignition would be stripped and the vehicle ready for collection by 19 August 2025, but when I arrived, nothing had been done – the vehicle was neither worked on nor booked in. When I requested to escalate the matter to the Principal Dealer, I was refused, which is unacceptable and unprofessional. This dealership’s conduct shows poor service, misrepresentation, and a disregard for Hyundai’s warranty obligations. I request urgent intervention from the Principal Dealer and Motus Group to: Honour the warranty and repair the ignition. Provide a written confirmation and repair timeline. Address the unprofessional conduct at Hyundai Germiston. If this matter is not resolved, I will escalate further to Hyundai South Africa and the Consumer Protection bodies.
0 replies
19 months ago
Constant Security Issues, No Action Taken by Rosebank College
I am extremely disappointed with my experience at Rosebank College Pretoria campus. Despite being a registered student and following all the necessary procedures, such as presenting my student card and vehicle registration details, I have been repeatedly denied access to the parking area by the security staff. This has happened multiple times over several months, and to make matters worse, the guards refuse to identify themselves when confronted. I have reported this issue countless times to the administration, but nothing has been done to resolve it. The situation is incredibly frustrating, especially as exams are approaching, and I am forced to deal with these disruptions instead of focusing on my studies. It is unacceptable that a student has to go through this kind of treatment just to access their campus. The lack of action from Rosebank College to address the ongoing issue shows a clear disregard for student well-being and security. I would not recommend this campus to anyone if this is the kind of experience students are subjected to. Rosebank College seriously needs to improve its security management and responsiveness to student concerns.
106 replies
19 months ago
Guards cannot read or write not even Psira registered
This company uses security guards that are not PSIRA Registered also who cannot read or write poor service
0 replies
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4 (100%)