AS
Avish S
Active since Sep 2020
2
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2 reviews67 months ago
Disgusting Service from BMW Supertech Group M2 in for repairs for the past 16 months
This is my second review on Hwllo Peter, the service from Supertech Group is pure dissapointment. It is now 16months to date that my car has went in for repairs at Supertech Durban(June 2019) and then returned to me in August 2019. When the car was delivered to me at BMW Supertech Newcastle it was in a worse of condition then what it went in for. From August my car was only taken in March this year to be repaired back to its original condition and guess what I'm still waiting. BMW Supertech seems to have good friends at BMW Sa as I logged a case with them and they can't even hold Supertech Group accountable. This is utter disgust as I have to pay my installments and insurance for the past 16 months of which costs me roughly R23 000.00 a month for Supertech Group to have in possession my vehicle which I pay for. My Motorplan has also been suspended for the past 16 months. Supertech Group should be closed down as they do not want to take responsibility for any of the above.
53 replies
68 months ago
Car in for repairs for the past 14 months without being completed
My vehicle was collected from Newcastle on the 06th of July 2019 to be taken to Supertech Durban ARC to commence repairs after a minor accident. The repairs were completed and sent on a roll back back to Newcastle. The vehicle was returned to me on the 17th of August 2019. On delivery, some dissatisfying issues were brought to the attention of RWC Manager at Newcastle which was to be rectified when a courtesy vehicle was available. A courtesy vehicle was arranged and the vehicle was taken to Supertech Newcastle for the issues to be resolved, the vehicle had been with Supertech Newcastle before lockdown and completed unsatisfactory, now my vehicle was transported to Supertech PMB to be repaired. It has now been over 14 months that my vehicle has been in the possession of Supertech without a date given to me for delivery. In the past 14 months my instalments and insurance has costed me close to R350k, we had BMW Sa who came to Newcastle on the 21st July 2020, and after inspection said car was to be settled and returned to Supertech. The service from all departments of Supertech is appalling and definitely not up to BMW standards.
0 replies
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