TM
Tsebo M
Active since Sep 2020
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Easy sign up
Taking cover was hassle free and their prices are competitive.
58 replies
25 months ago
Good service and experience
We had a really good time and the tour guys were very friendly and patient when we asked for assistance with taking pictures. Amazing experience, we'll definitely recommend it to friends and family.
0 replies
26 months ago
Excellent service
They collected and delivered my carpets on time. My carpets were clean and dry. Good service at an affordable price.
0 replies
27 months ago
Unresolved issue 4 months
I AM REALLY DEFEATED AT THIS POINT! MY PREVIOUS REVIEW WAS ALSO DELETED FROM THIS PLATFORM! In September, I initiated a cancellation request due to an unexpected relocation. A few days later, I was advised by one of the call centre consultants to transfer the account to the new owner of my apartment, to avoid cancellation costs of R2732.77. An "Account Executive", was assigned to handle my request, but unfortunately, the matter remains unresolved to date. Despite sending all required documents for both the new owner and myself, there has been a lack of progress. Communication has been frustratingly slow, with delayed responses to emails and an inability to reach this person through other means of communication. To complicate matters further, it appears that my account has been suspended. This is as a result of a cancellation fee with accruing interest that has been erroneously added to my account. I have been diligently seeking the removal of this fee as I am in the midst of a transfer, but regrettably, no action has been taken. Consequently, I continue to be billed every month for a service I am not utilizing. This situation is unjust, and it is disheartening to experience such delays and incompetence. I urgently request for intervention and reassignment of this ticket to a more reliable person to resolve this matter promptly. I expect a fair and swift resolution to ensure that I am not burdened with unnecessary charges for a service I no longer use. Ticket IDs VOX23487202 VOX23374645 VOX22726943 VOX22500255
370 replies
28 months ago
Bad customer service! Unresolved request!
In September 2023, I initiated a cancellation request due to an unexpected relocation. A few days later, I was advised by one of the call centre consultants to transfer the account to the new owner of my apartment, to avoid cancellation costs of R2732.77. Junalin Domingo was assigned to handle my request, but unfortunately, the matter remains unresolved to date. Despite sending all required documents for both the new owner and myself, there has been a lack of progress. Communication has been frustratingly slow, with delayed responses to emails and an inability to reach Junalin through other means of communication. To complicate matters further, it appears that my account has been suspended. This is as a result of a cancellation fee with accruing interest has been erroneously added to my account. I have been diligently seeking the removal of this fee as I am in the midst of a transfer, but regrettably, no action has been taken. Consequently, I continue to be billed every month for a service I am not utilizing. This situation is unjust, and it is disheartening to experience such delays and incompetence.
129 replies
28 months ago
*********** Staff
In September, I initiated a cancellation request due to an unexpected relocation. A few days later, I was advised by one of the call centre consultants to transfer the account to the new owner of my apartment, to avoid cancellation costs of R2732.77. Junalin Domingo, an "Account Executive", was assigned to handle my request, but unfortunately, the matter remains unresolved to date. Despite sending all required documents for both the new owner and myself, there has been a lack of progress. Communication has been frustratingly slow, with delayed responses to emails and an inability to reach Junalin through other means of communication. To complicate matters further, it appears that my account has been suspended. This is as a result of a cancellation fee with accruing interest that has been erroneously added to my account. I have been diligently seeking the removal of this fee as I am in the midst of a transfer, but regrettably, no action has been taken. Consequently, I continue to be billed every month for a service I am not utilizing. This situation is unjust, and it is disheartening to experience such delays and incompetence!
0 replies
68 months ago
Great company, great people
My moving experience was stress free and you were reliable, thank you so much for your service. You guys wanted to help and put my needs first. Your price was affordable and beats that of other companies. The crew friendly and professional, very helpful and punctual. I recommend Legend Removals, the response time from the office was good and professional.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)