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Anlé D'Emiljo
Active since Sep 2020
3
Reviews
0
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Reviews
3 reviews10 months ago
Don't EVER use Pickfords
Worst experience with a removal company of my life! The unpacking left my house devastated, total mess. Kitchen stuff in kids rooms, expensive items on the floor, boxes of things left in the garden!?! So so many broken and missing items. This despite huge effort on our side prior to the move to carefully sort every cupbourd in the house. A sorted tidy start left in total destruction. Staff standing around doing nothing, and leaving super early before job was done.More than 2 months later my complaint is still being ignored and my claim unprocessed despite the fact that I paid for insurance. Managers shift blame between the branch responsible for pick-up and off loading. I will never ever even consider using their services again.
0 replies
54 months ago
Zero after sales service on faulty furniture from House & Home Cape Gate
Bought a new lounge suite at the House and Home in Cape Gate mall. The set delivered, one of the pieces did not have any feet, so about 5 days later a new set was delivered. This new set had other technical faults (brackets does not connect pieces together correctly). About 2 weeks later and, about 8 phone calls to the store manager, the sales manager, the person responsible for repair and maintenance, with many promises made, I am still stuck with a lounge suite that is not correct. Yesterday someone would have been sent to fix it, of course no one showed up, and no one from the store cared enough to follow-up whether the suit has been fixed. So AGAIN I will have to be the one to call to see what is going on. Zero after sales service, zero customer care, zero accountability taken to ensure from their side that the problem is actually fixed.
0 replies
68 months ago
No refund, no proper feedback, bordering on fraud
Worst experience bordering on fraud. I tried to cancel an order due to the promo code not working. I clicked cancel 3 seconds after placing the order. The cancellation function did not work and the cancellation was not processed. I called the helpline (which is almost impossibly to find!) To cancel and a robot just said I cannot be transferred to Ubereats. I mailed them and the only response was that the food was delivered so I have to pay. They admit that orders cancelled before the restaurant accepts it will incur no costs. I fall into this category, it wasn't processed as such due to Uber's technical issues. I responded to their feedback and they literally word for word copied the exact same text into their next feedback. I should be refunded but they don't even give me the courtesy of reading my explanation and giving proper feedback. This was my second order from Ubereats and the first was terrible also. I will continue to strongly push for this refund. And I will never again order from them again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)