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Anlé D'Emiljo
Active since Sep 2020
4
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0
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Reviews
4 reviews1 month ago
Warning: Avoid Haval. Avoid Haval Cape Gate.
My vehicle was towed into Haval Cape Gate on 23 March. As of 23 April, the only meaningful progress is that the required parts were ordered only a few days ago, with an estimated 6–8 weeks delivery time. This means I have already been without my vehicle for a month, with potentially several more months ahead. The biggest issue is the complete lack of clear diagnosis and communication. I have been told multiple, contradictory stories: - Initially it was a top gasket - Then it was the turbo - Then only the water cooler - Now the plan is to replace the water cooler as a first step, after which further testing can only begin once the part arrives — in 6–8 weeks If additional faults are found, I am told this could mean another 6–8 week wait for parts, again. There is no proper diagnostic plan, no transparency, and no cer*****y at any stage. I have received different versions of events from different managers, which clearly shows poor internal coordination. Communication is non-existent unless I constantly chase for updates. There is no proactive feedback, no timelines, and no ownership of the situation. To make matters worse, I was promised a courtesy vehicle over two weeks ago, which has still not materialised. This promise has been repeated and then ignored. At this point, I genuinely have no idea whether this repair will cost R12,000 and take four more weeks, or R100,000 and take six more months. That level of uncer*****y is completely unacceptable. If I had the option, I would collect my vehicle and take it elsewhere immediately. This is, without exaggeration, the worst service experience I have ever had from any service provider. For context: this is a 2020 Haval with just over 100,000 km and a full service history. Blown gaskets and major failures at this mileage, combined with this level of after-sales support, raise serious concerns about both product reliability and dealer competence. I will never recommend Haval or Haval Cape Gate to anyone. There is no customer focus, no urgency, no accountability, and no appreciation for the impact this situation has on a client’s life. Avoid Haval. Avoid Haval Cape Gate.
0 replies
12 months ago
Don't EVER use Pickfords
Worst experience with a removal company of my life! The unpacking left my house devastated, total mess. Kitchen stuff in kids rooms, expensive items on the floor, boxes of things left in the garden!?! So so many broken and missing items. This despite huge effort on our side prior to the move to carefully sort every cupbourd in the house. A sorted tidy start left in total destruction. Staff standing around doing nothing, and leaving super early before job was done.More than 2 months later my complaint is still being ignored and my claim unprocessed despite the fact that I paid for insurance. Managers shift blame between the branch responsible for pick-up and off loading. I will never ever even consider using their services again.
0 replies
56 months ago
Zero after sales service on faulty furniture from House & Home Cape Gate
Bought a new lounge suite at the House and Home in Cape Gate mall. The set delivered, one of the pieces did not have any feet, so about 5 days later a new set was delivered. This new set had other technical faults (brackets does not connect pieces together correctly). About 2 weeks later and, about 8 phone calls to the store manager, the sales manager, the person responsible for repair and maintenance, with many promises made, I am still stuck with a lounge suite that is not correct. Yesterday someone would have been sent to fix it, of course no one showed up, and no one from the store cared enough to follow-up whether the suit has been fixed. So AGAIN I will have to be the one to call to see what is going on. Zero after sales service, zero customer care, zero accountability taken to ensure from their side that the problem is actually fixed.
0 replies
70 months ago
No refund, no proper feedback, bordering on fraud
Worst experience bordering on fraud. I tried to cancel an order due to the promo code not working. I clicked cancel 3 seconds after placing the order. The cancellation function did not work and the cancellation was not processed. I called the helpline (which is almost impossibly to find!) To cancel and a robot just said I cannot be transferred to Ubereats. I mailed them and the only response was that the food was delivered so I have to pay. They admit that orders cancelled before the restaurant accepts it will incur no costs. I fall into this category, it wasn't processed as such due to Uber's technical issues. I responded to their feedback and they literally word for word copied the exact same text into their next feedback. I should be refunded but they don't even give me the courtesy of reading my explanation and giving proper feedback. This was my second order from Ubereats and the first was terrible also. I will continue to strongly push for this refund. And I will never again order from them again.
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Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)