AM
Andile M
Active since Sep 2020
4
Reviews
0
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Reviews
4 reviews60 months ago
Deposit with incorrect reference and refusal to allocate the funds with Bank statement not the Proof of Address
A third party deposited R10 000 in the ChainEX wallet account but used the wrong reference number. When I requested the allocation of the fund to the correct ChainEx reference number using the bank statement and the incorrect reference, ChainEX requested a proof of address that could not be generated by the bank. With the bank statement evidence and the explanation that the bank system is unable to generate the proof of payment, they still resuse to allocate the funds based on security protocals which I fully understand their fear. But how can we solve the issue now because the R10 000 is unaccountable in the books/records of ChainEX. And I have the bank statement evidence of where the money is coming from and it is the same as it reflects in their statement.
0 replies
67 months ago
FNB blocking my investment due alligation that my account was involved in fraud
3rd time sending this complaint about FNB who does not want to release my investment because my account is blocked on the alligation that I am involved in fraud activities. The person in charge of this fraud case alleged me that I had business with person who scammed me and put my account in fraud suspicion. My investment had nothing to do with the fraud suspicion but I can not withdraw my own investment because the FNB fraud department blocked my money and are not available to solve this case. Regards
53 replies
68 months ago
FNB poor service of a fraud suspected suspended account
First National Bank has not yet responded to me over the fraud suspicion case that made them to free my investment in their share saver. My investment in share saver has no connection to the suspected fraud but FNB still suspend my account. On the 14th of September they promised to respond to me within 24 to 48 hours from 087 575 9408. And up to today, I got no call.
53 replies
68 months ago
FNB not attending to my fraud case yet I have investment funds to withdraw that are blocked
I have had a fraud case against my account around February and the FNB staff said it is due to the fact that I invest in Bitcoin and that case was resolved and another fraud case was again open against my account for the similar transaction for my Bitcoin investments which was a scam and my bank account being suspended again and closed off while I have investment funds available in my FNB sharesaver account. Now I can not withdraw my investment because my fraud case resulted to FNB blocing my investment and they even wet to an extend of instructing Capitec bank not to give me access to my credit card due to the fraud case against my account. I have sent email and make a number of calls to solve this probem, but theres is no one who is availale to solve this casee. The so called Manager Mr Maisha, Mahlatse and Lebepe, Thabo (responsible for my case) both dont respond to their emails while their phone are never icked up. I ned hep to withdraw my invetment and be out of FNB. Contact: 081 308 5173.
53 replies
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4 Star
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)