Active since Sep 2020
Thank you for your professional response and assistance my sons bicycle. He bought a bike online, and did not receive the right parts.Once the correct parts were shipped, we went to the nearest bicycle shop which was eagle Canyon Cycles. Brandon immediately helped us, booked the bicycle on, re-assembled it correctly and called us within an hour to pick it up. That was exciting as my son had been impatiently waiting to have his bike working for over 2 months. Just...thank you to you and your team for looking after us.
Thulani Ngwenya is truly phenomenal as an example of what true Compassionate Customer Care really looks like! He was unbelievably thoughtful in handling my claim and was extremely professional in answering all of my questions and guiding me with such patience. My advice to Momentum, is that they endeavor to retain talented, professionals like Mr Ngwenya and reward his pursuit of personal excellence.