LM
Lesego M
Active since Sep 2020
4
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0
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Reviews
4 reviews42 months ago
THE WORST SERVICE EVER!!! NIKITA PATIENCE WILL NOT EVEN RESPOND
The Supervisor, by the name of NIKITA PATIENCE was very rude, more like she was doing me a favor by talking to me. Had 2 insurance covers through them as they are an insurance broker. Debit order did not go through and I contacted them on the 13th to debit on the 15th, Apparently they could not debit on the 15th so they made arrangements for the 19th but they did not notify me of the changes. I called again on the 21st, they still did not mention anything regarding the 19th. I was told they would arrange to debit on the 24th, but that did not happen, contacted them and I was told on the 25th. Unfortunately I was in an accident on the 25th and when I registered a claim, I was told I was not covered due to "NON-PAYMENT". When I contacted Rooks on the 26th, that was when I was notified on the debit that was supposed to go through on the 19th. The claim my phone went to voice mail when they called. THEY DID NOT LEAVE A MESSAGE, SMS/EMAIL WHEN I CALLED ON THE 21st, THEY DID NOT MENTION ANYTHING REGARDING THE 19TH, I WAS MADE AWARE OF THE ARRAGEMENT OF THE 19th, ON THE 26th.
0 replies
67 months ago
Terrible waiting times
Could not link my accounts on the STD.Bank App. Because apparently my number did not match what they had on thier system. Went to the Standard Bank Killarney Mall branch. I was on the queue for over 20 minutes, the lady Matshepo, could not assist me because I did not have an I.D, like I was informed to bring one. Went to get I.D and then had to wait again. Another consultant was assisting clients with thier mobile Apps so I joined the queue, but it turned out he was too busy aswell. Matshepo could not see the problem so next step was contacting thier call centre. Call is on 15 minutes as we speak. All I wanted was to link my Account to the App, not spend an hour at thier branch. Closing branches all in the name of going digital only means clients spending more time trying to fix the tiniest issues. We understand staff members might be over worked but always give the level of service that you willing to take!!!!!
215 replies
68 months ago
Dodgy Dealings / horrible service
F&F was looking for driver partners with their own vehicles to do deliveries. I received a call on a Saturday from Meshack who asked if I had a bakkie and If I was available. I attended the briefing on Monday at their Meadowdale offices. There was a group of guys with their bakkies. We were handed a contract & forms & banking details. Meshack explained how they operated and what would be expected of us. A few guys asked questions but the answers were vague. He kept repeating the same thing and not answering the questions asked, It seemed like he was new to the company and did not know much information because he kept insisting that the "Finance lady" would explain the fuel rates the next time we came back and had made payments. I went through the contract and I noticed the delivery rates and fuel did not make sense, I gave him (Meshack) a call the next day and his response was that "I am wasting his time, he explained everything at the briefing a day before and he cannot explain to an individual". In the briefing we did not go through the contract, and why hand us the contract to go through if you not willing to take any questions? Seemed very dodgy.
53 replies
68 months ago
Faulty ATM / Pathetic service
19/09/2020 at 11:50, tried making a R110 deposit at an Absa ATM at Balfour park mall, ATM could not take the R10, so I cancelled the entire transaction to get more money, but the as I cancelled the ATM returned a torn R100. Went inside the bank and the lady seemed busy but I thought maybe the R100 was torn when in put it in. 12:00,Went to get more cash from the car, re-tried to make the deposit of R120, and ATM could not accept the both the R100 and R20 notes and returned them torn almost in half. Bank had just closed, spoke to the guard (Jabulani)inside the bank and he just said I should come back on monday. I understand there will be technical errors at times but I dont think it makes sense to just tell me to"come back on Monday".
159 replies
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4 (100%)