SK
Saleh K
Active since Sep 2020
13
Reviews
0
Industries
Reviews
13 reviews8 months ago
Amazing service
Amazing service received from Lynn Ilunga. She follows up on my pet to find out how he is, really great service.
1 reply
18 months ago
Glenda’s service h...
Glenda’s service has been amazing, she took the initiative to call me to get my policy active and item covered.
53 replies
20 months ago
Bad service
Just called to ask if I can bring my vehicle for a quote for damages as they are Chery approved, I was told that they are currently not doing private quotes and that they just dealing with insurance for now. @CherySA, please relook your approved repairers.
0 replies
22 months ago
Pathetic and non-existent service
Service from Virgin Active a pathetic and non-existent. I moved from Planet fitness to Virgin Active, worst mistake I have ever made. In November 2023 my partner and I signed up for a family membership and with the Vitality discount that we are both on. Monthly fee for the both of us should be R807, this is not the case, I am been debited over R1100 every month. My first query was logged with Sales Manager Phindi at Virgin Active Eastgate where we signed up. 2 weeks passed nothing from them, called and she said that they busy with it. I had a Black Friday promo so January and February was free. March again debit order over R1100 and the months after that. We went to see Phindi and she had an attitude towards us and did not assist us, I’ve called to speak to her numerous times and she’s never available and never calls back. The Black Friday promo was not loaded and Nadine and her team leader Keagan assisted with that. I then kept reversing the debit orders as I can’t pay for a membership that I didn’t sign for. I keep getting calls that my partner and I have a balance in arrears, but my membership is not being corrected. It is now going on 7 months and we are still waiting. We are unable to go to gym as I can pay for an amount I didn’t sign for. Can this please be sorted out and the past months that are outstanding be cleared as I said I can pay for a membership that I didn’t sign for. Ronel at the call centre said that she was going to have this sorted, it’s a month now. Once sorted, I would be more than happy to continue my membership for the remainder of the months and pay the R807, contract agreed membership fee.
0 replies
29 months ago
Appalling service from RAM!
My package was out on delivery today(Saturday), I called the call centre to confirm what time my package will arrive and the consultant advised that they do deliveries till 12 and I should be at home to collect the package, I then moved my plans to later. At 12:31 I called the call centre again to confirm where the driver is. They than logged a call with the radio officer at Isando and he called the driver and the driver **** and said that he tried calling me, but I had no miss calls and my phone was on me as I was expecting their call, besides why would I be calling the call Centre. I then asked him to call them to ask them to come and deliver my package as I stay 10-15 mins from their branch and he said that he will call me back. I cancelled my plans as I knew that my package would be delivered late. It’s now 17:30, I am still waiting for his call and my package. RAM’s service is appalling!!! @iStore, please make use of another service provider as lying is a serious offense.
56 replies
36 months ago
Samsung not the brand to go
I’d like to bring forth a query I have with Samsung South Africa. I currently have a Samsung Washer Dryer combo that was purchased on the 24/11/2021 with a 24 month warranty. In September 2022 I had my first issue with the machine where Samsungs authorized technician was first dispatched to come and repair the machine. Within the first 3 months of the repairs, the fault resurfaced. Samsungs technicians did repairs thereafter, followed by ±6 other repairs done to the machine which in essence, damaged it further. Samsung has provided me with two options to amend the faulty machine, to either receive store credit to repurchase a machine or a direct exchange with a new machine of my current model. I have thus opted for the direct exchange however, I’ve been told that the new machine would carry the existing machine’s warranty - meaning the warranty would end November 2023. I have questioned the warranty, as this is a brand new machine (with a new serial number) therefore it should carry a new warranty of 24 months. Samsung has thus advised me, should I take the store credit, I could purchase a new machine with a 24 month warranty but the machine now costs R3500 more than what I originally paid. This is a brand I regret purchasing and I would never purchase a Samsung product going forward and they do care about putting their loyal clients at a disadvantage. I believe that I should have the full 24 month warranty as this will be a new machine with a new serial number which could be another defective machine for all I know.
159 replies
38 months ago
Horrible service - Samsung SA
I am deeply disappointed with Samsung South Africa. I purchase the 9kg washer/dryer and within the first year a fault was logged, since then 6 technicians have been out to have a look at the machine and do repairs. The washer/dryer was then taken and I was left without the machine for over a week. It was then returned with the same problem and extra problems, making this the 7th fault/ technician coming out. I am disgusted that Samsung can’t call me to have this resolve as the machine is still under warranty and I feel that it needs to be replaced. All my appliances are Samsung and I am really considering changing my brand of appliances as their service is disappointing and makes me worry about my other appliances.
318 replies
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (61.53846153846154%)