VH
verdalle H
Active since Sep 2020
4
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4 reviews54 months ago
UPDATE - The bad service
UPDATE - The bad service just continues, how are you as a business supposed to keep loyal customers when you after service is bad. I have gone their website on Friday and booked a service still not knowing if my service plan is still active, and I have yet to have a representative of the service center in Tyger valley call me to confirm the booking.
0 replies
54 months ago
RENAULT BAD BAD SERVICE TO " VALUED CUSTOMERS"
We bought a brand new Renault a while back, we also included a service warranty, the car went for the 15000 km service no issue as this was done in the stikland service center in Bellville, no issues good service etc. Now my car needs to go for the 30000km before the 2years or 30000 km service plan expires, I have been getting calls daily to ask if I want a new one before the current one expires, but here is my issue. I have been looking for the service center in Stikland only to be told that Renauld has now amalgamated with Nissan and that I should call the Tygervalley branch on 021 0012214 to find out if the warranty is still valid and when I can bring the car for its 30000km service Well what a mission, not only does it take forever for someone to pick up the phone , then only to be rerouted to someone else and then the call goes dead, this happen 6 times today, I am very disgusted and frustrated at the run around I have been getting, 1stly if I was such a valid customer why did they not inform there customer about the move and the amalgamation. What a lie that you say your customer is important to you, 2ndly I find it very difficult to understand that no one picks up your phone, that in itself says volumes, you cannot be so busy that your faithful customers must call you 6 times. If you are short staffed and using COVID as your excuse then say so on your IVR, then your customers can understand, but that was not the case. I am using my hard earned money to call you only to get the run around and still no answers as to is the warranty still active and when can i bring my car for a serviced
53 replies
67 months ago
BAD SERVICE CANNOT COMPARE TO THIS
Hi OOBA this is update on your bad service relating to my claim, ok so you send out the structural engineer a week ago and then once again silence, I call your call center, get asked for a claims number ,they cannot assist due to it being on their old system , and only 3 people and their team leader have access to that system but they are all in a meeting , WOW IS THAT A SURPRISE-AND AM I SURPRISED- so once again i am getting no joy, i am using my airtime to call for an update on my claim, then you have a cheek to send me a survey to ask if i will recommend you are you joking ---- COME NOW GUYS ARE YOU FOR REAL
53 replies
68 months ago
BAD SERVICE ON CLAIM
I have had this insurance on my home since Nov 2016, this is my first claim. In cape town more than a month ago there was a horrific storm which caused flooding in my area and this spilled from the road into my swimming pool causing it to be a mud bath and not a pool. We then called the insurance company, who in turn sent out an assessor , we have not received one call from the insurance we have had to call them on feedback. It is now more than a month and nothing has been done, i have called numerous times and still have no concrete answer as to why this claim is not moving forward, I called again this morning was 15min on the call and still have not achieved anything, WHATS GOING ON GUYS , WHERE IS THE SERVICE , AND WHERE IS KEEPING THE CLIENT IN THE LOOP. WE ARE NOW ON LEVEL 1 LOCK DOWN IS EVERYONE STILL AT HOME AND NOT IN THE MOOD TO WORK OR WHAT
106 replies
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1 Star
4 (100%)