KA
Kia And Renault Service Centre Tygervalley
Unclaimed Business
KA
Kia And Renault Service Centre Tygervalley
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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verdalle H
1 reviews | Active since Jan 2020
4 Nov 2021, 11:56
RENAULT BAD BAD SERVICE TO " VALUED CUSTOMERS"
We bought a brand new Renault a while back, we also included a service warranty, the car went for the 15000 km service no issue as this was done in the stikland service center in Bellville, no issues good service etc. Now my car needs to go for the 30000km before the 2years or 30000 km service plan expires, I have been getting calls daily to ask if I want a new one before the current one expires, but here is my issue. I have been looking for the service center in Stikland only to be told that Renauld has now amalgamated with Nissan and that I should call the Tygervalley branch on 021 0012214 to find out if the warranty is still valid and when I can bring the car for its 30000km service Well what a mission, not only does it take forever for someone to pick up the phone , then only to be rerouted to someone else and then the call goes dead, this happen 6 times today, I am very disgusted and frustrated at the run around I have been getting, 1stly if I was such a valid customer why did they not inform there customer about the move and the amalgamation. What a lie that you say your customer is important to you, 2ndly I find it very difficult to understand that no one picks up your phone, that in itself says volumes, you cannot be so busy that your faithful customers must call you 6 times. If you are short staffed and using COVID as your excuse then say so on your IVR, then your customers can understand, but that was not the case. I am using my hard earned money to call you only to get the run around and still no answers as to is the warranty still active and when can i bring my car for a serviced
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verdalle H
1 reviews | Active since Jan 2020
4 Nov 2021, 11:56
RENAULT BAD BAD SERVICE TO " VALUED CUSTOMERS"
We bought a brand new Renault a while back, we also included a service warranty, the car went for the 15000 km service no issue as this was done in the stikland service center in Bellville, no issues good service etc. Now my car needs to go for the 30000km before the 2years or 30000 km service plan expires, I have been getting calls daily to ask if I want a new one before the current one expires, but here is my issue. I have been looking for the service center in Stikland only to be told that Renauld has now amalgamated with Nissan and that I should call the Tygervalley branch on 021 0012214 to find out if the warranty is still valid and when I can bring the car for its 30000km service Well what a mission, not only does it take forever for someone to pick up the phone , then only to be rerouted to someone else and then the call goes dead, this happen 6 times today, I am very disgusted and frustrated at the run around I have been getting, 1stly if I was such a valid customer why did they not inform there customer about the move and the amalgamation. What a lie that you say your customer is important to you, 2ndly I find it very difficult to understand that no one picks up your phone, that in itself says volumes, you cannot be so busy that your faithful customers must call you 6 times. If you are short staffed and using COVID as your excuse then say so on your IVR, then your customers can understand, but that was not the case. I am using my hard earned money to call you only to get the run around and still no answers as to is the warranty still active and when can i bring my car for a serviced
0
Replies (0)KW
K W
1 reviews | Active since Jan 2020
20 Sept 2021, 15:58
BAD SERVICE at Renault Tygervalley.
EXTREMELY BAD SERVICE at Renault Tygervalley. I called this morning and was on hold for more than 10 minutes. Finally when I got hold of someone I needed to fill in a unnecessary form, they suppose to have all my car details, for my car to be serviced. At 16:30 I called to hear about feedback and was put on hold twice again. When the line bounced back the lady said they’ll call back later. I then said you close in half an hour , she just laughed. This is definitely not the first time having such bad service at Renault.
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K W
1 reviews | Active since Jan 2020
20 Sept 2021, 15:58
BAD SERVICE at Renault Tygervalley.
EXTREMELY BAD SERVICE at Renault Tygervalley. I called this morning and was on hold for more than 10 minutes. Finally when I got hold of someone I needed to fill in a unnecessary form, they suppose to have all my car details, for my car to be serviced. At 16:30 I called to hear about feedback and was put on hold twice again. When the line bounced back the lady said they’ll call back later. I then said you close in half an hour , she just laughed. This is definitely not the first time having such bad service at Renault.
0
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Graham P
1 reviews | Active since Jan 2020
30 Aug 2021, 10:18
Customer service
If only there were 10 stars for customer service. I needed something sorted out and this was done to my expectation in the friendliest manner. A very big thank you to Michelle at that branch branch ??
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eS
JD
Jackson D
1 reviews | Active since Jan 2020
20 Dec 2020, 04:50
Faulty driver side window
Im so disappointed in Reanault service i should have have never trade my ford for this stepway its not even six months and its the fourth time its going to Stikland for the drivers side window that faulty everytime it comes back no report now it book again for the 22nd December i mean wil this happen every week that i have to book this car in why dont they just replace the faulty part i had to drive once in the rain with an open window that doesnt want to close or open by times this is pathetic service from the service centre we pay allot on these cars that get such service worse of all they never call you back on they promises i allways jave to return calls to Celeste if i knew Reanault give such problems i would never bought one
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Jackson D
1 reviews | Active since Jan 2020
20 Dec 2020, 04:50
Faulty driver side window
Im so disappointed in Reanault service i should have have never trade my ford for this stepway its not even six months and its the fourth time its going to Stikland for the drivers side window that faulty everytime it comes back no report now it book again for the 22nd December i mean wil this happen every week that i have to book this car in why dont they just replace the faulty part i had to drive once in the rain with an open window that doesnt want to close or open by times this is pathetic service from the service centre we pay allot on these cars that get such service worse of all they never call you back on they promises i allways jave to return calls to Celeste if i knew Reanault give such problems i would never bought one
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Azra A
1 reviews | Active since Jan 2020
1 Oct 2020, 07:50
ANGRY client of Renault
Pathetic services. The receptionist puts the phone down when she doesn't want to deal with your issue. When you call to complain about their mess up, they promise to call back, and then weeks go by and still no response. I am sitting in a situation where Renault and Kia services Stikland, cape town need to fix my car's navigation display. They cannot tell me what it will cost, they cannot tell me how long it will take to complete the job. I call them every day to inquire. I am at their mercy. I am dealing with Tony, the services agent, who has not called me back for two going on three months. I'm frustrated with her and with Renault. They should keep Renault out of South Africa. We as consumers need protection from this nonsense. We cannot afford this type of exploitation among our hard-working citizens. This is not ok. We need to take this business away from them. There are so many bad reviews. How can they still be operating here?
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Azra A
1 reviews | Active since Jan 2020
1 Oct 2020, 07:50
ANGRY client of Renault
Pathetic services. The receptionist puts the phone down when she doesn't want to deal with your issue. When you call to complain about their mess up, they promise to call back, and then weeks go by and still no response. I am sitting in a situation where Renault and Kia services Stikland, cape town need to fix my car's navigation display. They cannot tell me what it will cost, they cannot tell me how long it will take to complete the job. I call them every day to inquire. I am at their mercy. I am dealing with Tony, the services agent, who has not called me back for two going on three months. I'm frustrated with her and with Renault. They should keep Renault out of South Africa. We as consumers need protection from this nonsense. We cannot afford this type of exploitation among our hard-working citizens. This is not ok. We need to take this business away from them. There are so many bad reviews. How can they still be operating here?
0
Replies (0)IS
Innocent S
1 reviews | Active since Jan 2020
12 Mar 2020, 06:16
Disbelief and discontent
Parts for my car were ordered and shipped via this branch in January, Mr Justin April was the one in charge of these parts. My car was supposed to be fixed by the 25th Jan 2020 by the panel shop. The panel beater noticed that one of the parts supplied was wrong and did not have any serial number. The car stood at the panel beater shop for another month waiting for the part. The courtesy car from the insurance elapsed. I continued pestering Me Justin April to make a plan since I was about to be immobile. I did not have a car for 2 days and Renault Customer Care (Brett Pyle) assisted telling me that I was not going to get a car instantly, as if I was at fault. The part arrived and was dispatched to the panel shop and only to find out that there was another part missing. The last remainder of the part was delivered to the panel shop only on 3rd March 2020. I received the car on the 5th March 2020. on the 6th March 2020 the car broke down and could not start. It was towed to the Renault premises on 9th March 2020. The Lady that was in charge of my car was Toni Hendricks. The 9rth of March ended without any feedback. Only on 10th March 2020 I was advised that I had to change my battery before any other fault could be assessed. I collected the car on 12th March 2020 and had to part ways with R3415 that was not of my doing. The car not having un-driven for roughly 2 months could be the result of the dead battery. I took the car and had to return it to the Renault service centre due to the fault that showed on the warning screen: check vehicle, check hill start assist. The car didn't move after igniting the engine. Now patiently waiting for it to be advised what is happening. My heart is dripping blood with anxiousness and disbelief.
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Innocent S
1 reviews | Active since Jan 2020
12 Mar 2020, 06:16
Disbelief and discontent
Parts for my car were ordered and shipped via this branch in January, Mr Justin April was the one in charge of these parts. My car was supposed to be fixed by the 25th Jan 2020 by the panel shop. The panel beater noticed that one of the parts supplied was wrong and did not have any serial number. The car stood at the panel beater shop for another month waiting for the part. The courtesy car from the insurance elapsed. I continued pestering Me Justin April to make a plan since I was about to be immobile. I did not have a car for 2 days and Renault Customer Care (Brett Pyle) assisted telling me that I was not going to get a car instantly, as if I was at fault. The part arrived and was dispatched to the panel shop and only to find out that there was another part missing. The last remainder of the part was delivered to the panel shop only on 3rd March 2020. I received the car on the 5th March 2020. on the 6th March 2020 the car broke down and could not start. It was towed to the Renault premises on 9th March 2020. The Lady that was in charge of my car was Toni Hendricks. The 9rth of March ended without any feedback. Only on 10th March 2020 I was advised that I had to change my battery before any other fault could be assessed. I collected the car on 12th March 2020 and had to part ways with R3415 that was not of my doing. The car not having un-driven for roughly 2 months could be the result of the dead battery. I took the car and had to return it to the Renault service centre due to the fault that showed on the warning screen: check vehicle, check hill start assist. The car didn't move after igniting the engine. Now patiently waiting for it to be advised what is happening. My heart is dripping blood with anxiousness and disbelief.
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