ES
errol S
Active since Nov 2012
9
Reviews
0
Industries
Reviews
9 reviews62 months ago
Frustrated
How is it possible in this day and age to wait 7 days for a spare part from Jhb to Cpt.
0 replies
83 months ago
Abusive Hylton Ross driver
a staff member(driver CA 631942) was abusive after I told him that he shouldn't use the Express checkout lane as he had more than the prescribed items.I was told to **** off a few times.All this in a public place ,I was belittled by a Hylton Ross staffer in uniform. Is this the way they treat the public in general?? or is company ethos.
0 replies
98 months ago
helpful/pleasant staff we fix Cape Town
hi I had the unpleasant run around from MTN since the middle of Jan. regarding my damaged phone. finally it's sorted out and was told to take it to an assessment centre.i chose one in Cape Town.... WOW what a pleasant experience, the most friendly and helpful staff⭐⭐⭐⭐⭐
53 replies
98 months ago
bad service
I have been communicating with the regional sales manager Bernadine Ball since 8 March 2018 to date i have not received any feedback.
105 replies
99 months ago
NOT A CLUE WHAT YOU MUST BE DOING TO RESOLVE THIS COMPLAINT...THIRD TIME LUCKY??????
I HAVE SAID IN MY COMPLAINT THAT MTN N1 CITY MALLGOODWOOD DID NOT UPDATE MY INSURANCE WITH THE NEW UPGRADED MOBILE PHONE..AM I TYPING TOO FAST FOR YOU TO UNDERSTAND. MTN NOT THE INSURANCE COMPANY NEEDS TO UPDATE THE INSURANCE COMPANY WITH THE DETAILS OF MY NEW MOBILE PHONE ALSO KNOWN AS A CELLPHONE. I HOPE YOU CAN UNDERSTAND THIS. PLEASE EMPLOY STAFF THAT CAN READ AND UNDERSTAND VERY BASIC ENGLISH. LETS DO IT AGAIN VERY SLOWLY.. MTN NEEDS TO UPDATE MY INSURANCE WHICH I AM PAYING FOR WITH THE DETAILS OF THE NEW CELL PHONE.. QUITE SIMPLE REALLY....MAYBE VERY SIMPLE IS BETTER FOR THE LEVEL OF THE READER
210 replies
99 months ago
NO CONTACT .....THIS IS THE RESPONSE
Official private business reply Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us. Regards Mike Ramaboka Complaints Management Team
210 replies
99 months ago
SECOND TIME AROUND NO CONTACT
i sent a complaint earlier and was told that a consultant would contact me, but to date no contact.... re insurance not sent the upgraded details of my new phone. cannot claim as the old phone is still listed as the insured item. Please answer in the open forum and not in private as i want all to see the pathetic service..
210 replies
99 months ago
insurance
on 22 /12 /2017 i upgraded from a Samsung S7 edge to a Samsung 8+.the salesperson said the contract would remain the same except for the S2 gear.This would include the insurance. On the 18 Jan 2018 i unfortunately dropped my new phone.It is quite badly damaged.Upon trying to get the insurance to pay/check the phone out it was discovered that the Samsung 8+ was not on as the insured item but the phone from the previous contract ie the S7edge. i am thinking of handing back the s8 and not pay the contract .MTN N1 City branch must either give me a new S8 + or sort out my insurance immediately.
210 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)