DV
Dirk van der Merwe
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews42 months ago
Fudgeez Vanderbijlpark.
Smoking allowed on the verandah right in front of the door/entrance. This is the waiting area for orders. This is illegal and disrespectfull of the law and of customers. See the Google website for photograps as proof. They should be fined the R50000 as prescribed by law.
0 replies
45 months ago
CAT power Tools
I really am extremely disappointed in Vermont Sales who is the local agent for CAT Power Tools. Their after sales service is pathetic. I bought a DX 15 from Makro some time ago. Makro could however not source a spare battery. I contacted Vermont Sales / CAT® POWER TOOLS and was left with a promise that I would be contacted once the stock is available. It is now at least six months later and still no spare battery! On Monday this week I saw that our local MEGA Mica (Vanderbijlpark) now also stock the CAT range of power tools. They (Mica) promised that they would be able to source a DX 15 battery. Today, as could be expected from someone who values their customers, Mica phoned me to apologise and to tell me that their provider (Vermont Sales?) do not plan to import batteries for the DX 15. I think that your approach is unethical. If you plan to sell tools without the necessary back-up service then you should tell your customers up-front. There are cheaper paperweights on the market if I wanted one. https://www.catpowertools.co.za/image/cache/data/products/vermontsales/CAT%20DX15-80x80.jpg
0 replies
45 months ago
Big Boy: Are the serious?
Anyone who read the warrantee conditions of Big Boy SA should see only red flags. It basically boils down to a "voetstoots" sale. They basically will not take responsibility for anything. You should stay away from this brand.
0 replies
51 months ago
Horrible service with ZERO management feedback.
I took my Mazda CX3 in for it's 24 month service. The car was totally overfilled with oil. They had to drain out oil twice to get the level correct. I mailed them on the 20th of January but not the service manager or dealer principal contacted me as yet. Management's commitment is clearly visible right down to the shop floor. Pathetic to say the least. Lovely car sold by incompetent people.
0 replies
63 months ago
Thanks Karen!
It certainly took longer than originally anticipated but this was not Karen's fault. The dept of Labour sucks. They promised payment on four different occasions but never paid. Karen had to submit my claim four times. I was updated with regular intervals and eventually the payment was completed on 4 Febr 2021. This was only done a few days short of one year since the original claim was submitted on 10 Febr 2020 ! Karen just never gave up! Thanks Karen!
0 replies
67 months ago
Poor customer service from Mazda Vaal, Vereeniging.
On 3 March 2020, I bought a Mazda CX3 Individual Auto from Mazda Vaal in Vereeniging. I was so impressed with the car I bought a Mazda 2 Dynamic Auto on 24 July 2020. Truth be told, both cars are fantastic and are living up to my expectations. The problem is that the dealership did not do the transfer of ownership from my name to the dealership. (Or its Proxy). I am now getting E-Toll accounts and speeding fines for vehicles that I traded in on these two vehicles. Both cars were previously furnished with E-Tags while in my possession and I never had any issues with SANRAL. Obviously, these E-Tags were officially transferred to the new vehicles as per SANRAL rules. The first trade-in vehicle was sold and registered to a new owner on 29 June 2020. I however sit with the responsibility of the period 3 March 2020 until 28 June 2020 according to SANRAL, who sent me proof that their system reflected at the time that I was the legal owner. What is really pathetic is that SANRAL now wants me to trace and find who the new owners of these vehicles are. HOW? I do not have access to the national data system! SANRAL wants me to do their own job! Vaal Mazda simply fails to answer or react on my requests and e-mails. I am bluntly ignored. Did the dealership not transgress some legal regulation/law by not taking the vehicles off my name as from the date of sale? I am sure that they transgressed some or other legal compliance. I have paid the dealership a visit on 27 August and they promised that I would get the proof of the Proxy registration that same day (I actually gave them the documentation as supplied to me by SANRAL) but I still have not received anything. I have written them an e-mail demanding positive action by 13:00 today and still no reply. What are the legal steps that I can take to bring this matter to a closure?
0 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)