DV
Dirk R
Active since Oct 2020
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
No Vodacom - terrible service experience
It is impossible to cancel a contract with Vodacom - even if the contract already expired. I spent hours on the phone with the call centre, with no result. The calls just get cut off after 30 minutes or so. You also cannot hear the consultant due to the background noise. I heard the full conversation of another consultant with a customer who wanted to cancel their contract. And the consultant on that call was rude to the customer. Now when I call 082135, I am told that my number is blocked due to the large volume of calls they received from my number - probably because my Voice sim is from Melon Mobile and not from Vodacom. I am distressed as you can only cancel contracts by calling the call centre. So now what do I do?
212 replies
4 months ago
UPS - Hopeless
We have been trying since Thursday 4 Dec to clear a parcel from the UK. We had to urgently order some stock by airfreight due to a sea shipment being delayed. They did not complete the Customs forms correctly and after several attempts we eventually managed to get them to submit the documents to Customs. Then the parcel was stopped by Customs. But we have a TDN number for the goods that we ordered, and if they provide the TDN number to Customs the parcel will be cleared - we did give them the TDN. But it is hopeless to try and phone them. You hold on and listen to music for 40 minutes - then call on another phone just to realise that the person that kept us holding on is now on another call. It is absolutely unacceptable that an organisation of the size of UPS cannot answer their phones or provide basic customer service. You cannot speak directly to the Brokerage and have to work through the Call Centre.
0 replies
6 months ago
Melon Mobile - problems?
I switched to Melon without any problems. But lately things are clearly going wrong there. I get no response from them when I contact them for support on their Whatsapp number - they are usually very good. Then my sister in law switched to Melon - on my recommendation. Well, it is now two weeks later and after she has paid. Her port from MTN was fine but they simply cannot activate the Melon sim. So for two weeks now she has not been able to access her banking app since she cannot receive any SMS. This is totally unacceptable
0 replies
8 months ago
Melon Mobile rocks
Dealt with Louisa. I am a new Melon customer and the service was excellent.
0 replies
19 months ago
Camel Black replacement is terrible
Why did JT change Camel Black? The replacement Senso Blue is terrible. I hate the white filters and the taste of the cigarette. I will just have to change to another brand now. This after many years of smoking Camel.
0 replies
29 months ago
UPS - never again
Worst customer service ever. We ordered an urgent package from the UK as our main shipment by sea was delayed and we need emergency stock for the business. Well, it looks like our shipment by sea will arrive before the courier package. We know that our package have been sitting at the Kempton Park warehouse for about 5 days now, but we cannot get any assistance from UPS Customer Service. All costs and duties have already been paid to them. When we got through to the manager, she was extremely rude to the point where she actually put the phone down. And I promise, we were being courteous but insistent that we get an answer from them. The telephone number on the website is unobtainable and we have received no reply from our email to the email address on the website.
56 replies
67 months ago
FNB Device Verification Woes
My wife has a new device that she needs to verify on FNB Online Banking. It was easy went I had to verify my own device, but was I wrong! When she wants to verify the device, she simply does not get the option on the FNB App - it tells her how to do it, but no option to select. To add to this, she now gets an information window coming up on FNB Online requesting that she verifies the device - super annoying as it happens every few minutes while she is in FNB Online. So we tried calling the FNB Online Call Centre - the solution - make a once-off payment between R300 and R1000 to someone who is not a regular recipient. Then wait 7 days and the device will be verified. THIS IS CRAZY. I truly hope that nobody got an innovation reward for coming up with this wonderful solution! Is there really no other solution. We were told that a supervisor will phone us between 13:00 and 14:00 yesterday. Well - you guessed right - no call and device still not verified. For a loyal pensioner of FNB, it is really sad that I have to go to these lengths to try and get a response
159 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)