TP
Thurston P
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
DON'T USE THIS BUSINESS UNLESS YOU A MILLIONAIRE AND WILLING TO PAY SOMEONE TO FIX THEIR MESS
Don't take your car to the Bellville branch, specifically if it is a VAG car. They will charge you a lot for a steering rack, then supply you with a faulty one. When you call them out on it, they send you pillar to post until the warranty expires, so that they have no obligation to assist you. They will also have a fine cheek to tell you to bring your car back to take it to an "auto electrician", which is just another workshop like theirs. This business lies and will not assist you further once you have paid them I have been to 3 different workshops including VW to fix the problem that they have created, and the verdict by all 3 workshops is for me to get a new steering rack.
0 replies
5 months ago
DON'T USE THIS BUSINESS UNLESS YOU A MILLIONAIRE AND WILLING TO PAY SOMEONE TO FIX THEIR MESS
Don't take your car to the Bellville branch, specifically if it is a VAG car. They will charge you a lot for a steering rack, then supply you with a faulty one. When you call them out on it, they send you pillar to post until the warranty expires, so that they have no obligation to assist you. They will also have a fine cheek to tell you to bring your car back to take it to an "auto electrician", which is just another workshop like theirs. This business lies and will not assist you further once you have paid them I have been to 3 different workshops including VW to fix the problem that they have created, and the verdict by all 3 workshops is for me to get a new steering rack.
0 replies
24 months ago
The Unlimited ****
Everyone reading this, do your due diligence on all the 5-star reviews, they are most likely created by their staff or their staff's family and friends. I have had a policy with The Unlimited since 2018 when it was R99 a month and now it's almost R500 per month. But anyway the price is not why I'm writing this review. I'm writing this review due to * The ****py customer service I and my family members have received. * The lack of feedback from their end * The fact that you call 0861 990 000 and don't even get through to them * Their app doesn't work when attempting to login, reset your password or sign up. * Their live chat support staff is ***********. I am having login issues with the app and used their live chat and I was asked for my ID number just to receive a response saying that I must email socialmedia@theunlimited.co.za, why not just tell me that I need to email when I mentioned my problem, that shows me incompetence and lack of critical thinking. * And now for the biggest problem, the difficulty when it comes to cancelling your policies with them and yes they have a "FAQ" on how to cancel, which is a joke in itself as the cancellation FAQ only contains info on "DebiCheck" https://theunlimited.co.za/help/faq/cancellation-refund. A family member can't afford their policy due to their staff signing my family member up for 3 different policies and sold it to my family member as one policy. We have email every email address they have provided as contacts, we have sent The Unlimited **** emails every month to cancel and to date, no acknowledgement of cancellation has been sent to us and every month my family member is getting debited 3 amounts for the 3 policies that was sold as one. I have also tried to cancel my own policy and was told that their agents will call me in 3 - 5 working days, which proves and shows me that customer service is very low on their priority list because if it is at the top of the list I would have had a retention agent called me within 2 hours of me requesting as cancellation or someone ready to start the cancellation process. Anyways, future The Unlimited policyholders, rather go get a policy at Ackermans, PEP, Jet, your bank or the traditional insurance providers that have actually been around in business for 30 years and not just claim 30 years in business but the business was registered in 2002/002773/07. Why is it so easy to get The Unlimited policy and so difficult to cancel the policy? I want to cancel my policy and not stay on a call for hours trying to get hold of The Unlimited, nor do I want to wait 3 -5 business days for an agent to call me to cancel.
71 replies
45 months ago
Awesome experience shopping on their online store
Awesome experience shopping on their online store. Decent prices and quick deliver is just amazing
134 replies
45 months ago
Amazing and fast ass...
Amazing and fast assistance from Zainab Samuels and Donito Botha in activating my fibre on RSAWEB/Octotel' s network
134 replies
67 months ago
MiWay the SlyWay
I am deeply disappointed in the service I have received from MiWay & its representatives and makes me wonder how is this company rated number 1 on HelloPeter but their service is terrible. My car was broken into and all the items in the boot were stolen. The thieves attempted to gain access to the main part of the car but were unsuccessful. They, however, got away with my subwoofer, jack and wheel spanner. I have made a claim with MiWay as I have added my sound system to my cover, in order to ensure that if something like this happens I'll be covered as we live in SA after all. I have opened a case of theft with SAPS and provided MiWay with the case number. My "claims representative" then made an appointment by an autobody shop and a couple of hours after the assessment I received an email from MiWay stating: "We wish to inform you that the damage sustained to your vehicle is of such nature and/or extent that it is considered uneconomical to repair. Your vehicle will be moved to our salvage yard in due course." I have tried to call my "claims representative" but her office phone just goes to voicemail. I have called into the claims office just for the MiWay representatives to switch the phone off in my ear when I make valid points. So now I wonder how the hell is a broken into car uneconomical to repair when items has been stolen out of it and it has not been in an accident. In saying that I can miss out on payments and say it is uneconomical for me to pay my premiums because of COVID19 and my policy should not lapse. What was the point of me adding my sound system if it is uneconomical to replace? What is the point of me paying my a** off every month on insurance preimums if is uneconomical to replace?
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)