TA
Thulshan A
Active since Oct 2020
4
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4 reviews48 months ago
Warranty not honoured
I purchased the car brand new from Metro car sales on 09 October 2020. From day one there were things I wasn't happy with. By November 2020, the car had gone into the dealership workshop a few times. On one occasion, when it came back, the touch screen was damaged. On 8th December 2020 they told me that a new unit was ordered. This "new" unit was only fitted on the 5th of July 2021. On the 4th of October 2021 I informed Rookaya from Metro car sales that the radio unit is not working properly. I had no response from her. On the 4th of January 2022, I took the car into the workshop and I showed Vaughan, (the mechanic from metro that fitted the unit), what was going on with the radio. He said that he was going the call head office and get back to me. He also did not get back to me. The unit id now gone completely off and just flashes. This is very distracting especially at night. (please see attached photos). With this unit not working, I don't have the reverse camera, or radio, or GPs etc. On Saturday the 5th of March I went back to the workshop to show them what is happening, that is when Vaughan and the workshop manager Feroz, gave me the 011 668 0300, number and told me to ask for Wayne. I phoned this number on Tuesday 8th March and was told Wayne was in a meeting. I phoned again on the 9th of March and was put through to someone who gave me this email address. This person told me to send through this email and they will show it to Wayne. Vehicle Details: VIN: LVXCAJBA4JS0001100 I purchased the car brand new from Metro car sales on 09 October 2020. From day one there were things I wasn't happy with. By November 2020, the car had gone into the dealership workshop a few times. On one occasion, when it came back, the touch screen was damaged. On 8th December 2020 they told me that a new unit was ordered. This "new" unit was only fitted on the 5th of July 2021. On the 4th of October 2021 I informed Rookaya from Metro car sales that the radio unit is not working properly. I had no response from her. On the 4th of January 2022, I took the car into the workshop and I showed Vaughan, (the mechanic from metro that fitted the unit), what was going on with the radio. He said that he was going the call head office and get back to me. He also did not get back to me. The unit id now gone completely off and just flashes. This is very distracting especially at night. (please see attached photos). With this unit not working, I don't have the reverse camera, or radio, or GPs etc. On Saturday the 5th of March I went back to the workshop to show them what is happening, that is when Vaughan and the workshop manager Feroz, gave me the 011 668 0300, number and told me to ask for Wayne. I phoned this number on Tuesday 8th March and was told Wayne was in a meeting. I phoned again on the 9th of March and was put through to someone who gave me this email address. This person told me to send through this email and they will show it to Wayne. I have had no contact from Wayne & Metro car sales is of no help.
134 replies
67 months ago
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Kitlano Cawe, good service. Answered all my questions. Very helpful.
53 replies
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2 (50%)
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1 Star
1 (25%)