AL
Angelique L
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews27 months ago
VetUNcare
In 2020, I brought in a very sick puppy that had been dumped in our neighborhood. This pup was on deaths door and when I took him into Vetcare, I made it very clear to the staff that I was unemployed and that I could not afford to handle a big vet bill. I was even happy to pay to have him put to sleep. They assured me it wouldn't be too much, and asked me to leave him there. Five days later I was sent away with the pup and told that he may, or may not make it, followed by a bill of over R5000! I managed to sc**** at least half of the amount owning together and paid it. Thereafter I continously explained that I was unemployed and battling to make ends meet to support my own children, and that I would pay as, and when I could if my circumstances changed. I was not once told that this was unacceptable or informed that I was being handed over. I was under the impression that they were willing to be patient, considering I had been fourth coming with my financial situation from the minute I walked through their door, as well as I had attempted to pay at least half of the amount owing with the very little that I had. Today I received a threatening letter from a collections agency stating that I must pay R4300 ( much more then what is owing to them) within 28 days or they will blacklist me. The collection agency has informed me that I was handed over in 2022 and that I have ignored all of their efforts to contact me. Not once did they ever communicate to me themselves that they were handing me over and now I am just expected to come up with all this money to avoid being blacklisted. Do not use this vet! They do not care if you can afford their services or not. They will blatantly lie to you about the cost involved, slap you with an exhobatabt bill to pay, and then hand you over with no communication. I have proof of all my emails replying to their statements, keeping them updated with my circumstances, and not once do they reply back or threaten to hand me over. Yet here I am. Left in a worse situation and still unemployed. Thanks Vetcare. You should take the word care out of your name.
0 replies
27 months ago
THEY DO NOT HONOR THEIR WARRANTIES
I bought a washing machine a MONTH ago. This week, the front glass of the machine spontaneously combusted after doing a small load of, fabric only washing. I went through the trouble of bringing the machine back to the store to exchange or be refunded for this defective product, only to be told that I have to take it back home and call an agent to come and "assess" the damage and decide if it warrants repairs. This is absolutely despicable service. I now sit without a washing machine for however long it takes for a Defy technician to come out, who only work during working hours, and I work! I have children who need school clothes washed and I am absolutely appalled that I have to now suffer because of a defective product. The onus should be with Makro to take back the defective product and sort it out with Defy, not me! I will never shop with Makro ever again and I wish I had rather bought a washing machine from Game, as they would have gladly replaced the product or issued me a refund. Shame on you Makro, for not honoring your 6 month, defective goods warranty and forcing me to rearrange my life to have this issue sorted out. Terrible customer service.
58 replies
37 months ago
Cool Ideas don't care about you.
I would like to take a moment to express my complete disappointment and dissatisfaction with the service and business ethic of Cool Ideas Internet service provider. We have been with them since 2020, where we took out a package for a 10/05 line at R499. This is what our family could afford and what we were happy to go with. Barely a month after joining them, they increased our monthly rate to R599 and we just had to accept that. NOT COOL! They have continuously upped our line over the past 3 years at no charge to us, because this is what Telkom was offering on our line at the price we were paying. So until 31st March 2023, we were receiving a 25/25 line at R599/month and this was perfectly sufficient for our needs and what we could afford. I paid the R599 owing for April on the 27th March (ahead of time), and on the 1st of April I then received an invoice stating that I still owe R93 to them as my package has now been upgraded to a 40/40 line at R692/month. This was apparently communicated via an email sent on 1st March. Hmm, I don't recall seeing any such email, so I check my emails and there is nothing there, and then I find it in my spam folder, and it looks more like an advert then formal communication about a line and price increase. Who actually reads those? I also check their social media accounts and there is no mention of it there either. So they have taken it upon themselves to upgrade our package and increase the price, with their communication that this will be happening, sent as one little "advert" sent to my spam folder a month ago. That is pretty shady business ethic if you ask me. How about a phone call and maybe a written or verbal acceptance from us that this is ok to do so? Nope. Not their problem, but mine now. R93 may not be a lot for some, but for my family, this now means that I would literally need to replace something else for this amount. What should I choose, food, school fees, rent? Maybe I should let them decide, seeing as though they are apparently quite entitled to making financial decisions for me... Not to mention that for our family, it's same day money in, same day money out, and that day was the 27th March for us. So after paying all of our bills, which also included the R599 payment to them for the Month of April, there literally is no R93 extra to now pay them while we sort this mess out. In a panic, I then go and check on THEIR website, what I could possibly downgrade to, I type in my exact address into their coverage finder and low and behold, they would offer me a 50/50 line at R599! What the? They could also offer me a 20/20 line at R499, but no as an existing customer I must just accept an unortharized upgrade and deal with it or have my line cut, even though I've already paid the R599, that to my knowledge, was owing for my service for the month of April. So now, I'll have to somehow come up with the extra money, or no doubt have my line cut in the next few days, because they don't care that we have already paid R599, which is already a lot of money for our family to fork out every month, just so my children, who are currently on school holidays, can still have access to the internet. Cool Ideas should be ashamed of themselves. I'll be canceling my service with them today as this debacle lead me to investigate what other service providers are charging, and I now realize I am being positively fleeced by Cool Ideas. I'll be getting a 40/40 line for R395 from a company that I always hear suggested when people ask who to go with for fiber. Goodbye Cool Ideas, it hasn't been a good experience with you at all. Not sure where you get your No 1 ISP votes from because there are nothing but complaints about your service all over your social media's.
0 replies
46 months ago
Waste of money
Whatever you do, do not buy bra's from Mr Price. They purposely make bad fits, don't allow you to try on or return it if it is too small or has a defect. It's just not worth the gamble. I bet they catch a lot of people out this way. Will never shop there again. It's quite alright to try a tee shirt on without a bra on, but not to try a bra on over a tee shirt or another bra. Doesn't make any sense. What a waste of money in these bad economic times. So disappointed that I wasted a birthday voucher on this store.
134 replies
49 months ago
No compassion.
This business isn't cool at all. We have been loyal customers for over 2 years. We have always paid on time and mostly ahead of time too, and the one time we have a family crisis where our funds are momentarily tied up, they cut off service on the 11th of the month, when I have at least paid half of the amount owning for April and assured them the rest would be paid today. I have done nothing but praise this company and recommend them to just about anyone who is looking to get wifi and this is how they treat their customers. It is very telling when a company treats there customers so unfairly and have no compassion. Technically I have paid for half of April at the very least with the reminder being paid today but they don't care. It's all or nothing for them and it doesn't matter that I have made an effort to pay for half of the month when I didn't have the funds available to do so. This is a pay as you go service and we have no signed contracts with them. I am looking for a new service provider today and handing in my notice. My mom will be doing the same. They have just lost two customers.
0 replies
67 months ago
Disappointed and Frustrated
If you are looking for friendly reliable service and good work ethics, then this internet service provider is not for you and here's an account of my experience with them: Firstly they gave us R100 price increase a month after signing up with them. We chose them because, what they had to offer was what we could afford. Only to be blind sided a month later by the increase. Secondly, we recently moved house and had to jump through hoops to have our line reinstated at our new house. We gave them over a months notice, paid for the service even though we didnt use it for a month and supplied everything they needed. There was a lot of back and forth and eventually our line was up and running in the new place. Again I paid the full amount for the month but was billed a prorated amount and issued a credit note. So for the month of October I referred to my credit note and paid the difference, only to recieve an invoice for an obscure amount that to date has not been explained to me, even though I have sent numerous requests to do so. Quite literally the accounts department have made an error on their side and they are choosing to ignore the fact and are rather demanding the short amount with zero explanations or an apology. They were very quick to send me threats to suspend my line, but no one could be bothered to explain the extra charge. So I begrudgingly paid for the extra charge and they cut my line anyway! After 2 days warning. It is only the 9the of the month and technically the money that I did pay just a few days ago, should at least cover us for half of the month by any standards. Keeping in mind that in my opinion, based on their paperwork to me, we are all paid up for the WHOLE of October. But I am just expected to pay the extra amount with no explanations whatsoever. Thirdly, when I first joined with them last year, I was told and have on record that we are invoiced on the 1st of the month but that we had until the 13th of the month to pay. Because we get paid fortnightly, it is sometimes difficult to pay exactly on the 1st when they invoice and so this suited us well. They suddenly changed their policy and expected money to come in on the first of every month and no later. The accounts person was very rude and abrupt when I queried this and showed her where she had previously told me that we had until the 13th of the month. This was only after 3 months of being with Cool Ideas. It is such a pity that their accounts department is so unprofessional, unhelpful and unfriendly, because some of the staff are really brilliant. I also don't get the speeds I am paying for and I'm just tired of constantly having to deal with them. I just want to be able to pay my account and recieve my service and unfortunately this is not the case with this company in my experience. In these unprecedented and difficult times, a little compassion goes a long way. All I expected was an explanation to the extra charges, an amount that may seem trivial to them, but to which I had to make a plan to pay considering I had already budgeted what needed to be paid to them at the beginning of the month when I actually had money to pay them. I now have to go through the hassle of giving them a months notice so that I can go through another, more reliable service provider and I am absolutely dreading the added stress and run around I more then likely going to get from them, not to mention all of the tears I have cried over the past few days while trying to get answers from them and get the story straight!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)