CH
Clara H
Active since Oct 2020
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
They are a bit slow to respond but once they do they are very helpful
They are a bit slow to respond but once they do they are very helpful. Mathapelo assisted me well
106 replies
15 months ago
Zero customer service
I am extremely disappointed with the service from Pineapple Insurance. I contacted them on the 21st to correct an error I made on their application form and to declare that I had been in an accident. The reason for my call was to find out what the increase in my premium would be and, based on that, whether or not I should cancel my policy. I made it very clear that I needed this information by the 25th to ensure I had enough time to potentially change insurers and avoid a gap in coverage. Since the 21st, I have WhatsApped them every single day and sent multiple emails, yet there’s been no reply. Someone finally called me on the 23rd, and I explained the situation. They promised to let me know about the premium adjustment, but nothing happened. Then, to make matters worse, the payment went off before any resolution. On the 27th, someone called me again, and I had to re-explain my entire situation. Despite following up every single day, I’m still waiting for a resolution. Pineapple Insurance has zero customer service. They are quick to take your money but refuse to assist you when you need help. If you value your time, money, and peace of mind, avoid this company.
53 replies
26 months ago
Jackie is a very hel...
Jackie is a very helpful and convincing consultant! He provided me with comprehensive information so that I could make an informed decision
58 replies
36 months ago
Jackie Buni gave me good service and was helpful
Jackie Buni gave me good service and was helpful
53 replies
51 months ago
Debited me under false pretences
They debited me R710 without my permission and provided me with no services
0 replies
51 months ago
SCAMMERS
They stole from me!!! I ordered them to cancel my application and they went ahead and debited me anyway
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)