SM
Samantha D
Active since Oct 2020
10
Reviews
0
Industries
Reviews
10 reviews12 months ago
NEDBANK ATM Equipment FAILURE DURING DEPOSIT
At around 12h30 on 28th April, I attempted to make a Cash Deposit of considerable value at your ATM in FLORA Centre ATMNQ917, when the ATM displayed an error of “EQUIPMENT FAILURE”, then, it displayed Temporarily OUT OF SERVICE, and a few seconds later, it reverted to Normal operation. Thus, leaving me out of pocket of a large sum of money, with NO tangible proof of the value of the money I attempted to deposit. And, being month end, the money is needed to cover debit orders. I reported it to your call centre, and received a reference number of 1315274, and was advised that it might be deposited into the account automatically after 24 hours, or it could take as long as 7 days. I am deeply distressed by this, as my cash is in limbo, and at the mercy of who knows…with tomorrow being month end. Surely, URGENCY should be given to attending to defective equipment, as well, if an issue was raised pertaining to a certain ATM, I would have expected that Nedbank would give it priority into resolving it, as this timeframe I’ve been advised of is completely unacceptable. As I’ve just followed up with your call centre, and was advised that absolutely NO feedback is available. Shocking, as I’m the that has been inconvenienced, it is as clear as day that Nedbank couldn’t be bothered by this in the least,
0 replies
26 months ago
ARROGANT AGGRESSIVE TELE-MARKETER!!!!
I am deeply disturbed by a phone call that I received from one of your Call Centre Representatives at around 18h20 today, as the agent was unable to get a hold of my husband, at that point in time, that currently has Life Cover through yourselves, but managed to get my details instead, …She commenced the call by wanting to advise me of the Ts & Cs and the cash back value associated with the policy, whereby I immediately advised her we were fully cognisant of such as per our last schedule, whereafter I immediately told her due to the fact that I am unemployed, and hanging on by a thread financially,We are NOT interested in any additional products or add ons etc..whereby she accused me of being agitated and she refused to give me a hearing.. Whereafter, your agent literally threatened me and advised me that as a result of me not wishing to proceed with the call, it could COMPROMISE any future claims!!!!!!! So, as my husband’s premium is a hefty R1800 for life cover, per month ,does Platinum LIFE train their agents that if a “hard-sell” is unsuccessful, THREATEN YOUR CLIENTS INTO SUBMISSION?????She advised me that she is not really interested in my opinion, YET SHE PHONED ME…. When I immediately handed the phone to my husband, the Policy holder when he advised her the exact same…as she had called him numerous times the day before…. Shocking shocking arrogance!!!!! As your calls are recorded, I DARE YOU!!!! RETRIEVE THE RECORDS…. Sadly it was from a private number, thus I can’t facilitate you with any further information of the caller, other than the call being from an Indian Lady with a Durban accent…
56 replies
60 months ago
BRILLIANT EFFICIENT PROFESSIONAL COVID VACCINE DRIVE
WOW! What an amazing experience taking my 75 year old Mom to get her COVID Vaccine at your establishment in Florida North! The staff was professional personified! Everything was explained down to the “T” at every step. Efficiency was an understatement! It was a smooth well run exercise! Thank you Medscheme for stepping up and stepping in! I can’t thank you enough!
0 replies
60 months ago
BRILLIANT And PROFESSIONAL COVID VACCINE TEAM
What an amazing experience taking my 75 year old Mom to receive her COVID 19 Vaccine at your establishment. The staff were professional, experienced, and explained every step of the process thoroughly to each and every person there, before, during and after! Well done and THANK You,!!!!
53 replies
65 months ago
UTTERLY DISGUSTED IN MOMENTUM RETIREMENT Fund
As per my initial complaint posted on Hello Peter on the 13th of November, stating that my Benefit Claim Form wasn’t actioned, nor apparently received, even tho proof of it being sent to multiple recipients....... And Here I find myself, after finally receiving positive action as per my post, I was guaranteed by My Robin Johnson himself, the Administration Manager, after contacting me personally on the evening of....That by the following Friday thereafter, I should receive my said funds as per my withdrawal request, and the balance will be forwarded to my preferred Pension Preservation Fund..... Needless to say, on the evening of the 20th of November, I had contacted Mr Johnson immediately, when I observed on the on-line portal, that my cash withdrawal and investment transfer amounts were incorrect, as clearly stated on my Benefit Claim Form. NOT that I would think it’s my duty as client to do so... Where is Momentums checks and balances to prevent such....He subsequently advised me that he will investigate and rectify....I had received a cash amount of two thirds as per my request....deposited into my Nedbank account Tuesday, the 24th. A week later after NO feedback or contact from Momentum, as per the correction, I was advised, after having to initiate contact myself, that due to the same Manager forgetting his mobile phone at home, he will get back to me.... I was then advised by Mr Johnson himself telephonically, after having ONCE again having to initiate contact, on the 2nd of December, that by Monday, the 7th of December, all should be finalised by SARS, as per the New Tax Directive, as that is currently where my claim is........As my New Investment is currently sitting in limbo...with the interest going WHERE???? And low and behold....last night, courtesy of my Financial Advisor of my NEW INVESTMENT PORTFOLIO, I was told that I have to return the amount Momentum forwarded to me.....in order for them to fix up THEIR MESS.... 3 weeks later. For them to rectify their error, they would need to start the process from scratch .....Had I been advised of this since DAY 1, I would have been in a position to return the funds....But definitely NOT 3 weeks after the fact...Could Mr Johnson not have advised me from Day 1 that this is the process, instead of misleading me into believing that my Claim is at SARS, and nearly resolved... SERIOUSLY, it’s no secret that us, as former a South African Airways staff member that was retrenched, we have NOT received a salary since March, NOR our Severance Packages etc... I CAN NOT return those funds under any circumstances,as that has been absorbed by my overdue expenses, and this, to allow Momentum to fix up their mess... I was NEVER EVER offered a formal apology in all of this..... And, here I find myself, on the 11th of December, unable to figure out HOW I’m meant to break this news to my husband, and my family, that the said funds won’t be making its way to us for the festive season......As I was in desperate need of these funds, which now I am not able to receive, courtesy of your admin error.. Should I advise my husband that he should review the R10 000 he is currently paying on our Momentum Medical Aid per month, as clearly, they are incompetent...let alone our other life policies we hold with yourselves.......?? I have NO WORDS..... I am broken....
280 replies
65 months ago
UTTERLY DISGUSTED IN MOMENTUM!!
As per my initial complaint posted on Hello Peter on the 13th of November, stating that my Benefit Claim Form wasn’t actioned, nor apparently received, even tho proof of being sent to multiple recipients....... And Here I find myself, after finally receiving positive action as per my post, I was guaranteed by My Robin Johnson himself, the Administration Manger, after contacting me personally on the evening of....That by the following Friday thereafter, I should receive my said funds as per my withdrawal request, and the balance will be forwarded to my preferred Pension Preservation Fund..... Needless to say, on the evening of the 20th of November, I had contacted Mr Johnson immediately, when I observed on the on-line portal, that my cash withdrawal and investment transfer amounts were incorrect. NOT that I would think it’s my duty as client to do so... Where is Momentums checks and balances to prevent such....He subsequently advised me that he will investigate and rectify....I had received a cash amount of two thirds as per my request....deposited into my Nedbank account the Tuesday after my concern raised with Momentum. A week later after NO feedback or contact from Momentum, I was advised, after having to initiate contact myself, that due to the Manager forgetting his mobile phone at home, he will get back to me.... I was then advised by Mr Johnson himself telephonically, after having ONCE again having to initiate contact, on the 2nd of December, that by Monday, the 7th of December, all should be finalised by SARS, as per the New Tax Directive, as that is currently where my claim is........As my New Investment is currently sitting in limbo...with the interest going WHERE???? And low and behold....today, courtesy of my Financial Advisor of my NEW INVESTMENT PORTFOLIO, I was told that I have to return the amount Momentum forwarded to me.....in order for them to fix up THEIR MESS.... 3 weeks later. For them to rectify their error...... SERIOUSLY, it’s no secret that us, as former South African Airways staff that was retrenched, have NOT received a salary since March, NOR our Severance Packages etc... I CAN NOT return those funds under any circumstances, to allow Momentum to fix up their mess... I was NEVER EVER offered a formal apology in all of this..... And, here I find myself, on the 10th of December, unable to figure out HOW I’m meant to break this news to my husband, and my family, that the said funds won’t be making its way to us for the festive season...... Should I advise my husband that he should review the R10 000 he is currently paying on our Momentum Medical Aid per month, as clearly, they are incompetent...let alone our other life policies we hold with yourselves.......?? I have NO WORDS..... I am broken....
56 replies
66 months ago
PLEASE STOP COLD CALLING ME!!!!!!!!
Today, you company has phoned me, NOT ONCE, NOT TWICE, But 17 times..THAT IS HARASSMENT!!!!.Honestly, if it wasn’t for True Caller Blocking your calls, I would have lost my mind, I have been retrenched, I have NO MONEY, in other words, NO INCOME, SO Please, STOP PHONING ME....
168 replies
66 months ago
NO ACTION ONE MONTH LATER...
My Financial Advisor had emailed all my completed documentation to Ms Dudu Buthelezi on the 15th of October to Transfer my funds from the TRF, as I had previously Deferred on the date of my retrenchment, whereafter Ms Buthelezi forwarded it to AnaMphela@momentum.co.za, robinjohnson@momentum as well as MRA.TRFDOCS@momentum.co.za, however, to my surprise, when I phoned the call center last week to follow up on my progress, I was advised that I am STILL IN the fund, and NO Benefit withdrawal/transfer Form had been received. Thus, on Monday morning, I had emailed all my documentation to all of the above mentioned recipients once again, and literally ONE MONTH LATER, NOT a word, or an email or an sms from Momentum, except for the automated response from yourselves. I fully understand that Momentum was overwhelmed with the vast number of Withdrawals/Transfers from the fund, but surely in ONE MONTH, I find it dismal that my Withdrawal process has not even started, nor any apologies on the side of Momentum as per my email sent on Monday morning. How much longer am I meant to wait, as I am in desperate need of the funds that I have requested as Cash, and want my funds to be forwarded to my new Investment Portfolio. And surely by now, Momentum should have processed most of the vast amounts of withdrawals, or should have placed more hands on deck to filter through the piles... I don’t even know where to from here as nobody seems interested in even as much as response...
112 replies
67 months ago
BRILLIANT, EFFICIENT Service Recovery from KFC’s Customer Care
After receiving an item short on my take-away order, and only discovering it much later that evening, I emailed KFC’s Customer Care, providing them with an overview of my complaint and store details etc... To my surprise, I received a phone call, followed by an email from the Customer Care Centre, as well as an apology from the store in question, willing to rectify their fault, and a promise to improve their service standards going forward. Thank you.
0 replies
67 months ago
IMPOSSIBLE TO CLAIM YOUR CREDIT LIFE POLICY ON YOUR FNB CREDIT CARD
During Lockdown, around June, and due to my inability to earn an income, as I was only receiving UIF COVID Ters, my last salary received from my company was the end of March, leaving me no choice but to apply to FNB Card Credit Life to activate the said Policy on my Credit Card,after numerous calls and only after 2 months did I receive a reply from FNB, requesting that I supply them with a bank statement, which I done, but maybe due to my company at the time advancing the Ters benefit to us, it may have appeared to FNB as a salary, as it came from payroll, yet, it was the EXACT maximum amount issued by UIF. Ironically, my request was Declined, even though I clearly stated on the statement and email that was UIF COVID Ters..... yet most of colleagues claims at the time, thru FNB for the very same insurance, was approved. Maybe the FNB assessor that had assessed my claim was extremely harsh. Who knows... Moving on, after officially being retrenched end August, I once again emailed FNB to activate the Retrenchment benefit on my credit card, on the 8th of September, whereafter I had received a message on the APP that I need to forward my UI-19 form on the 11th, which I done immediately, reference # 142018242. Wherafter, countless times on the APP, I had received the same message, time after time, requesting that same UI-19 form. After hearing NOTHING as per the initial request, and on the app it advised me that my claim could NOT be processed, eventually, I had called the call center on 25/09, requesting an update, only to be told that they have absolutely NO KNOWLEDGE of my application. Sadly, I had emailed it to fnblife@fnb.co.za. Which I was advised was the incorrect email address. And as to the origin of the messages on the app, it’s a mystery as to where those came from.... And surely, if sent to the incorrect email address WITHIN FNB, what would it have taken for someone internally to re-route to the correct address... After emailing www.fnblifeclaims@fnb.co.za on the 25th of September, and yet again NOTHING. So once again I called the call center on the 5th of October, and as I was once again advised that NO record of my request was received, as I did NOT receive an automated reference # when I emailed them on the 25th of September.....But was assured that after emailing them all the required info YET again, my request will be dealt with, within 72 hours....which once again, I complied...NEW reference #142634199. And here we are, on the 19th of October, and nothing more than the automated APP message since last week, daily, that my request is in the queue for assessment, and that the turn around times are delayed due to the high volumes of applications received.... HOW MUCH LONGER WOULD YOU LIKE ME TO WAIT FNB CARD TO FINALLY GET A RESPONSE A POSITIVE FROM YOURSELVES....????? You have failed me FNB Credit Life Card Division...
106 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)