AM
Andile M
Active since Oct 2020
2
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2 reviews67 months ago
Terrible service from Human Auto Bloemfontein
Appears that both Human Auto Bloemfontein is unclaimed on this platform so I'll direct my complaint to Ford South Africa! Appears from previous reviews that both Human Auto Bloemfontein and Ford South Africa don't respond to previous complaints so this seems useless! But I'll post this complaint anyway! In September 2020 I took my Ford Kuga to Human Auto Bloemfontein as it was overheating. I asked them to do a diagnostic test and they confirmed that there were no other problems except for the overheating. They took over three weeks to get the part! I had to fight for a courtesy car! Eventually when I got the car it had more problems than when I took it in! I drove for less than a week and the overheating was not fixed! The parktronics are broken, aircon broken, seats not heating up and radio broken. I took it back to them. They took another 3 weeks and my car is still not fixed!! Complaining to the manager didn't help because first he refused to see us and when we insisted he was just rude and unapologetic. You could see that he wasn't going to negotiate with black people! I don't even want to talk about the 'technician' because he was ready to fight with me that's how rude he was! I've been frustrated and stranded without a car for more than 6 weeks and my car is still not fixed! I wish that I had seen these reviews before I took my car in! I took my car in thinking that I was taking it to its makers and would get proper service but clearly I was wrong and judging by the other reviews I'm not special!
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67 months ago
Terrible service from Human Auto Bloemfontein!
They don't respond to previous complaints so this is useless! But I'll post this complaint anyway! In September 2020 I took my Ford Kuga to Human Auto Bloemfontein as it was overheating. I asked them to do a diagnostic test and they confirmed that there were no other problems except for the overheating. They took over three weeks to get the part! I had to fight for a courtesy car! Eventually when I got the car it had more problems than when I took it in! I drove for less than a week and the overheating was not fixed! The parktronics are broken, aircon broken, seats not heating up and radio broken. I took it back to them. They took another 3 weeks and my car is still not fixed!! Complaining to the manager didn't help because first he refused to see us and when we insisted he was just rude and unapologetic. You could see that he wasn't going to negotiate with black people! I don't even want to talk about the 'technician' because he was ready to fight with me that's how rude he was! I've been frustrated and stranded without a car for more than 6 weeks and my car is still not fixed! I wish that I had seen these reviews before I took my car in! I took my car in thinking that I was taking it to its makers and would get proper service but clearly I was wrong and judging by the other reviews I'm not special!
0 replies
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1 Star
2 (100%)