Active since Oct 2020
I am having such a terrible experience with Air Mauritius. In December my family and I were supposed to go to Mauritius on Holiday. My 7 year old son got really sick and was in ICU for about a month. I have written to Air Mauritius above 5 times and called numerous times. I requested a refund or at least a credit voucher. Not a word from them. The person who I spoke to on the phone tells me to be patient even though I have been waiting for about 7 months. The cost of the tickets is about R50k, so not an amount I can easily just write-off.
The service I received from Reitumetse Mateme was unbelievable. Her professionalism and efficiency were next level. I have not received such great service in a very long time. Well done Reitumese.
Senzo Shabangu was really professional. He kept me updated almost daily. The hand-over of the vehicle was done effortlessly.