BM
Bonolo M
Active since Jun 2009
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
********** Online Customer Experience
My wife bought a set of a training bra with a matching short/tight. The delivery took place in the afternoon just before 17h00. She fits the stuff, the bra is the wrong fit and she proceeds to send them a mail the following day at 7am asking for an exchange, this is to get a size up. Not a refund. The brand replies that the bra does not meet their return standards and they send a picture with what they say is a mark on the item, mind you, this is on the outside of the bra, not the body facing side given that she fitted it. The bra also still has the price tag on it. Take into account that this is a matching set of which she kept the tight back because she was expecting to receive the right size bra back. Like when would she have used the bra in a space of 13 hours when you consider the delivery time and the mail she sent the following morning asking for an exchange? With the price tag intact? Why keep the tight? I have worked for SAs biggest fashion online retailer and for some big retailers and this sort of customer experience is unwarranted. Merchandise can easily get marks in any other manner, even from the factory itself during production, to the handling in the DC. Horrible customer experience for a business that sells online, STAY AWAY!
0 replies
33 months ago
ADT Security Stole From Me
ADT SECURITY has been deducting money from my account for over a year without providing a service and I dont even have a contract with them. I have called them numerous times as I want my money back. Do yourself a favour and never sign up with them, thieving company.
60 replies
119 months ago
Best service in a difficult time.
<p>I have only been with Discovery Insure for about 4 months. Our geyser started leaking and as it would, messed up ceiling, bed and the carpet. </p> <p>Despite the geyser still being under warranty with my previous insurer, Discovery Insure understood the urgency of replacing this in winter. Kele Bezu was a star and kept me in the loop at every step. </p> <p>Usually insurance companies look for a reason not to pay out, this time, discovery looked and understood the reason to pay for my claim. </p> <p> </p> <p>Thank you Kelebogile Bezu, wish I could deal with you when I call my mobile network, City Power, Joburg Water etc. </p> <p> </p> <p>Bonolo. </p> <p> </p> <p> </p> <p> </p>
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)