KP
Kerry P
Active since Oct 2020
2
Reviews
0
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Reviews
2 reviews11 months ago
Shocking worm, eggs and web discovered in Bounty Bar
Absolutely shocked and disgusted at the way in which I have been handled by #marsincorporated #PicknPay #bountybar Last week I purchased a Bounty Bar Chocolate from a local Pick n Pay. While going about my business, I opened the packaging and ate the first of the 2 bars. To my absolute horror something caught my eye on the counter below me, a suspicious looking white worm. On further investigation not far from this was the chocolate wrapper, in the corner of the wrapper was a weblike something, with little egg looking things in it.... looking further into the wrapper was another worm and the other chocolate bar with this weblike appearance on it.. Now feeling extremely green from what I have seen, knowing that I have possibly eaten this mess of web, worm and eggs. How does one digest what is in front of you knowing that you have eaten either some of it - or even just coming from the same packaging. Where does this even come from... this is by far nothing close to organic, nothing that could possibly warrant hosting this mess - I could totally understand a worm in a tomato or a piece of lettuce, but every crumb of this item has been through processing and heating etc. I immediately investigated who the "importer" was and popped them a message saying I have everything along with my slip in a little bag for them to collect to investigate further. I received an email to say thank you for letting us know, please call us on the number below (which no-one answers) and further someone will be in contact shortly. I now look at this mess in a bag everyday waiting to hear from them. I emailed them again thinking they would jump at the opportunity to collect the item to see how this transpired. I was literally told - someone will get back to me, this is a timeous process to investigate. We are almost a week away from when this happened, how can they be so calm, what if this whole batch was infested and others will be victims to this absolutely disgusting site!!! Far to complacent for my liking - this is no way to handle a client who has been subjected to something of such magnitude!!!!! #disgusted #poorservice #bountybar #marsincorporated #PicknPay However, further to the above I have just received a response from their customer support telling me there is nothing wrong with the environment which it is packaged in and that these worms hatched 3 months from production so its basically not their problem and a "consolation prize" of a voucher to the value of R100. Come and fetch the item and look and tell me in the face that the problem is not yours!!!
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66 months ago
Unreliable Products and Unreliable Service
I have now been waiting 4 weeks for my front loader washing machine to be repaired - R2,500 worth of laundromat bills and endless inconvenience. Unacceptable service and a useless call centre to boot. Amazing technician, who has tried his best and will come out no matter what time. If I had looked at HelloPeter before purchasing the washing machine I would have avoided the brand at all costs. Seems everyone has the same problem!! From the most reliable brand which I had grown-up knowing to the worst, so sad!
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