BS
Bronwyn S
Active since Nov 2020
3
Reviews
0
Industries
Reviews
3 reviews25 months ago
40% increase?!
40% increase on my contract when it went month-to-month, without discussion. So they are charging R393.99 for a lousy SIM-only deal with 100 minutes and 1.3 GB of data. In this economy. Then you must still contend with their useless AI Tobi bot, you can't even call and speak to a human. This is absolutely disgraceful customer "service" and they should be ashamed.
53 replies
66 months ago
Fantastic short-term insurance brokers
I have been with them for several years for car, household and cellphone insurance and have been very happy. Their customer service is top notch and in the unfortunate event of a claim it is sorted out with no fuss at all within days.
0 replies
66 months ago
Waiting 6 weeks (so far) for unlawful debit to be reversed
I paid the final instalment on my account 28/09/20 and then was promptly debited for that amount as well. My account is now in a positive. I have been phoning and emailing since then to be refunded and am completely ignored. Furthermore your agents blatantly lie, pretending to be each other's team leaders so that complaints cannot be escalated internally. You should be ashamed of such unethical and illegal behaviour. Kindly get your house in order and refund my money at once.
168 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)