MN
Mark N
Active since Nov 2020
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
Laptop Mechanic in Centurion, Gauteng are brilliant - 5 stars
I needed to replace my (difficult to find) laptop battery and Laptop Mechanic came to the rescue. My quote request was answered in very little time and Laptop Mechanic provided the exact replacement which i installed and it works perfectly. Many thanks Laptop Mechanic - you are the best 🙌🏻 - people you can count on them 👏🏻
0 replies
66 months ago
No response from DSTV, is anyone there!!!
Ok, discovered that my domestic has had no service for over 2 weeks now. I called last week Thursday and Mbalennle Nzama indicated that my domestics extra view would be activated in 24 hours. It’s now Monday and still no service. This is all DSTV’s fault, they obviously have no idea with regards to updating their records because DSTV deactivated my 3 decoders on extra view instead of deactivating my stand alone decoder like I specifically requested weeks ago and this service is so pathetic I am at a loss for words. This has taken numerous calls and my precious time and still I have issues that can’t seem to be resolved. As such I’m going to be very specific so that DSTV can please please resolve my issues and update their records: 1) Decoder SC: ********** 2nd decoder on extra view - please please activate!!!!!!! No insurance 2) Decoder SC: ********** - secondary decoder on extra view - PLEASE DON’T DEACTIVATE - with insurance!!!!! 3) Decoder SC: ********** primary decoder - PLEASE DON’T DEACTIVATE - with insurance!!!!!! 4) Decoder SC: ********** - stand alone decoder with own dish etc. - PLEASE DEACTIVE (NOT CANCEL), UNTIL I CALL TO REACTIVATE!!!!!! Can anyone at DSTV help me!!!!! Disgruntled long long time customer that they obviously don’t want anymore!!!!!! Mark
224 replies
66 months ago
DSTV Multichoice appalling service and agents that are pathetic.
Dear DSTV, Mark Nicholls: This morning I sat for over an hour with your customer service centre.....wasting my time and airtime which is unacceptable!!!!!! The first person I spoke to all I asked is to disconnect my service to decoder SC: 7034166043. She said she did and that I should hold. After a long long time, I realised she wasn't coming back to me!!!!! I then discovered that she disconnected all my other services (3 decoders including 2 explorers on extra view) and put me on an indefinite hold. I called back and spoke to Victoria. Victoria then tried to reconnect my Explorer's and asked me to power down and up all my decoders. That didn't work!!!!!! Victoria then said she will send an email and my service would be reconnected in a short while. I then went to a funeral and when I came home, my Explorer's were still not on. I then called for the third time today and I spoke to Timera. She indicated that she couldn't reconnect my Explorers because it is after 3 and I owe money so she can't reconnect. This is appalling because I have a debit order which went off 28 Oct 2020 for R445.60, so how come I owe money if I have a debit order!!!!!!! I'm now stuck without DSTV until tomorrow all due to DSTV's fault!!!! This is unacceptable and I demand compensation for all my time I wasted, money on phone calls and no DSTV tonight. This is so pathetic. I now understand clearly why people are moving over to Netflix etc. DSTV Multichoice obviously don't want my business!!!!!!!!! Does DSTV know what they are doing!!!! Do your customer agents know what they are doing or don't you send them on training!!!!! Please call me to discuss.......Mark 082-824-9952!!!!!!!! Regards
392 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)