ES
Elise S
Active since Nov 2020
4
Reviews
0
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Reviews
4 reviews2 months ago
Disrespectful and ********* Caretaker
My daughter phoned someone from the office asking if there were any bachelor flats available in Boksburg next to KFC and she was told that there were two flats available. She then phoned Ability, the caretaker, asking if she could come and view the flats. He told her she could come anytime from 8am to 4pm. I accompanied her there and on arrival she tried phoning him. He rejected her calls repetitively while standing at the top of the stairs. He looked down and asked if she is the one calling him but he was literally shouting. She said yes. He then shouted out that there are no flats available. Clearly he has no respect whatsoever and does not know the first thing about being decent. He reluctantly came down the stairs and we decided to speak to him outside of the building. My daughter explained to him that it made no sense that there were no flats available when he had confirmed telephonically that there were two available. He then said that he had thought she was referring to another building. Just as we were leaving, one of the tenants who live at that building approached me saying that he had overheard our conversation and told me that Ability is lying to us because there are 3 flats availabile which he can even show me. I went back and confronted Ability about this. He refused to prove to me that there were no units available and said that the tenant **** to me. He told me that he is in charge there and has no reason to lie to me. I told him that if he was being honest, he should not have a problem proving that there were no flats available. The tenant told me that this is Ability's modus operandi. He reserves flats only for foreigners. Just as Ability went back inside the building, a Nigerian man arrived wanting to view a flat. He phoned Ability and Ability came out to speak to him. I told Ability I want to hear him tell the guy that there are no flats available. He told me that I can't stand there while he is talking to the guy. I told him I am going nowhere until I hear him tell the guy what he told us. He went close to the guy and spoke in a soft voice telling the guy to come back later. This entire situation drew public attention. Bystanders watched how he was behaving and shouting at us as if this is acceptable. I have no idea how a foreigner with so much arrogance and disrespect for women can be employed by Zelri Properties.
0 replies
2 months ago
Pathetic service
I was enquiring about a property on behalf of my brother. An agent at Landstar Properties by the name of Thembani could not even tell me his name while corresponding with him on WhatsApp. It took someone from the office in Alberton to provide me with his name. He actually blueticked me when I asked him for his name. I consider him extremely rude and most unprofessional. On top of this, he promised to send my brother a video of the place because my brother was unable to view the property on the day that the property could be viewed due to coming home late from work The video was never sent.
0 replies
24 months ago
Disgruntled brand new customer
I am very disgruntled about the fact that I visited the East Rand mall telkom branch yesterday and requested to change my service provider from cellc to telkom and requested for my cellc number 0618314970 to be ported to telkom. I was given a sim card with a new number 069 4111 464. Cellc confirmed that the request to port has been approved. Last night around 11pm, I noticed that my cellc sim had been deactivated from the network and I then inserted the telkom sim card into my phone. I then realised that my number still had not been ported as per my request. I phoned telkom customer care and explained the situation and was advised by the consultant to go back to the branch to enquire about the porting of my number as customer care cannot assist me. I don't see why I should go back to the branch when I have come from there. Why can't I be assisted with a simple request?
0 replies
27 months ago
Unhappy client
Good morning, I would like to express my deep disappointment and dissatisfaction with the way in which Capfin has dealt with my husband and I. We took out a loan with them last year around October and the monthly installment was 860 per month. When the February debit order went off, we noticed that two amounts went off. One for 860 and one for 1300. My husband could not reverse the one for 1300 but he could only reverse the one for 860. We both notified Capfin of this via telephonic conversation and email but still this matter has not been resolved neither has it received any attention. My husband provided my cell number the time he was doing the application for the loan. So yesterday morning at 8:08 I received a call from one of their female consultants who did not provide me with her name. She asked to speak to my husband to which I responded that he is at work and asked if she can please phone later in the day. She asked me if I can give him a message to phone Capfin. I asked her if this is in connection with the reversal and the incorrect amount which they took off as an installment, to which she reckoned that she unfortunately cannot disclose to me the reason that she must speak to my husband. I asked her how can she look for my husband by calling my number and then tell me she can't disclose the reason for her call even though I am his wife. While speaking to her she ended the call. I felt completely disrespected and immediately phoned my husband at work to inform him about this interaction. He was very unhappy and phoned Capfin to express his dissatisfaction in the way that I was spoken to. I emailed Capfin to complain about this and asked them to kindly sort out the issue regarding the incorrect amount which went off as a debit order. My husband has emailed them as well but there has been no response whatsoever. We are feeling like we are being disregarded as clients and our issues are not receiving their urgent attention. No assistance has been received in order for this matter to be resolved. What authority does Capfin have to help themselves to any amount that they feel like? Why were two amounts taken off and not just the 860 as per the agreement?
1 reply
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4 (100%)