EK
Elizabeth K
Active since Nov 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
No Spare Key And No Feedback After Two Weeks?
This review was written almost two weeks ago. No one from Weelee Centurion has contacted me and still no spare key? My experience with Weelee was unfortunately very mixed. Firstly, I want to sincerely thank Julius Maja, the floor salesman, and Charmone in the office. Both were professional, humble, patient, and genuinely helpful throughout the process. Julius went far beyond what should reasonably be expected of a salesperson. If it were not for his effort and attitude, I would likely have cancelled the deal entirely. However, now that the deal has closed still no spare key? What concerned me most was not one isolated mistake, but rather the apparent lack of leadership, communication, and customer care throughout the process. The experience started with a junior saleslady on Sunday who displayed very little emotional intelligence or professionalism in her communication and follow-up WhatsApps. Additionally, I specifically if the holding deposit was refundable. Later, Leanca Louw informed me that it was in fact non-refundable, while also explaining that the junior saleslady was new and insufficiently trained. That, however, raises a larger concern around leadership, training, and accountability. I then spoke to Craig Clerk, the Sales Manager, whose response and body language gave me the impression that I was simply another “difficult customer” raising unnecessary concerns, rather than someone trying to resolve legitimate issues professionally. Unfortunately, neither Craig Clerk nor Leanca Louw followed up afterwards to resolve the matter, check in, or take ownership of the complaint. As someone who works in sales and PR myself, this was disappointing to witness. Customers should be asked the right questions from the moment they walk onto a showroom floor: * What are you looking for? * What concerns do you have? * What matters most to you in this process? That level of care and communication was largely missing. Ironically, the individuals with the least authority appeared to care the most. Julius ultimately even assisted personally with delivery arrangements because there appeared to be further issues around transport coordination. In the end, the car arrived but no spare key? Another dissapointment. This was also never communicated to me. Thank you again to *Julius Mojo and Charmone* for carrying the professionalism of the experience almost single-handedly. See less
1 reply
1 month ago
Disappointing
My experience with Weelee was unfortunately very mixed. Firstly, I want to sincerely thank Julius Mojo, the floor salesman, and Charmone in the office. Both were professional, humble, patient, and genuinely helpful throughout the process. Julius in particular went far beyond what should reasonably be expected of a salesperson. If it were not for his effort and attitude, I would likely have cancelled the deal entirely. What concerned me most was not one isolated mistake, but rather the apparent lack of leadership, communication, and customer care throughout the process. The experience started with a junior saleslady on Sunday who displayed very little emotional intelligence or professionalism in her communication and follow-up WhatsApps. I was specifically informed that the holding deposit was refundable. Later, Leanca Louw informed me that it was in fact non-refundable, while also explaining that the junior saleslady was new and insufficiently trained. That, however, raises a larger concern around leadership, training, and accountability. I then spoke to Craig Clerk, the Sales Manager, whose response and body language gave me the impression that I was simply another “difficult customer” raising unnecessary concerns, rather than someone trying to resolve legitimate issues professionally. Unfortunately, neither Craig Clerk nor Leanca Louw followed up afterwards to resolve the matter, check in, or take ownership of the complaint. As someone who works in sales and PR myself, this was disappointing to witness. Customers should be asked the right questions from the moment they walk onto a showroom floor: * What are you looking for? * What concerns do you have? * What matters most to you in this process? That level of care and communication was largely missing. Ironically, the individuals with the least authority appeared to care the most. Julius ultimately even assisted personally with delivery arrangements because there appeared to be further issues around transport coordination. In the end, the car arrived but no spare key. This was also never communicated to me. Thank you again to *Julius Mojo and Charmone* for carrying the professionalism of the experience almost single-handedly.
0 replies
2 months ago
Emfuleni Municipality a bunch of pirates and *******.
Emfuleni Municipality owes over R17 000 for almost two years. How can I get this money back. We sold our home in Vanderbijloark and moved to Pretoria. We cannot get a credit. We would like our money back. You are a bunch of *******.
0 replies
20 months ago
Very Poor Service From Vodacom / Immediate Action Required
Dear Vodacom Customer Service, Immediate Action Required! I'm writing to express my extreme frustration with Vodacom's inconsistent and inefficient service. Despite being a prominent South African service provider, my experience has been reminiscent of the old Telkom's unhelpful reputation. My husband, a busy businessman, made a payment yesterday, yet our service remains disconnected. As I'm currently hospitalized and unable to resolve this issue myself, I've spent hours on the phone trying to get assistance. The latest requirement – security verification from my husband – further delays resolution. Why must we bear the consequences of Vodacom's failure to reconcile accounts? I urge you to: 1. Rectify this issue immediately. 2. Update your systems to reflect payments made. 3. Reconnect our service without further delay. If this matter isn't resolved by the end of business today, I'll escalate this complaint to Hello Peter. Please resolve this without requiring additional phone calls or security checks. Account details: - Account holder: Richard Paul Klomp - Account number: 064 901 3774 Sincerely, Elizabeth Klomp
2 replies
20 months ago
The Worst Company in South Africa - Cell C
Cell C is worst company to deal with in South Africa. If you have a contract with them, I recommend you change in a hurry. Generally, I am too busy to write a review, especially if you not expecting a response because of the apathetic, inferior and shoddy service you've received, so obviously this is literally going to be like "water off a ducks back." My daughter is a health professional and has been disconnected for 72 hours. She has had this contract since she was 10 years old and it's been in my name. Due to professional reasons, she hasn't wanted to change her number. I as a Vodacom client don't get answered on the customer care line. This was admitted to me by a Cell C consultant which I managed to get hold of on the business line. I spent 1h40 min on the line to Cell C on Wednesday, 1 hour on Thursday. I made an immediate payment just in case on Wednesday. (It's Friday afternoon 15h00.) I thought paying forward would do the trick. I sent the proof of payment to proofofpayment@cellc.co.zqa, cellc@paybillassist and every other email address I could google. We have no device we paying off either. I also want to find legal advise wrt renewing a contract without a signature. We have tolerated Cell C because they confirmed that we renewed a contract. I knew nothing about this but thought I'm legally bound. Don't you need to sign for a contract for it to become valid. Cell C, will only give you the time of day if you giving them new business. I have also tried to terminate this contract in store. On both occasions they were off line! Cell C, we want nothing to do with you. My daughter has a device she paid cash for. She wants to port her number to Vodacom but can't because of All the red tape. Warning to everyone attempting to do business with Cell C, they will take years off your life.
1 reply
68 months ago
Ruthless thieves
This is the third mail I sent to Discovery still no response? I have written many mails with no reply. I will be taking legal action if this issue is not resolved. I have at least 5 reference numbers and I’m unfortunately confused as to which one is relevant to these issues. 1. We have paid our Hospital Plan in full timeously every month. I paid my last R5500 the 31st October I have sent all proof of payments to Discovery last week. Please can Discovery give me a concrete answer why our hospital plan was terminated. I still have not had an answer why? My proof of payments are evidence that everything was paid on time and there was no delay in payment. The dates are on all the Proof of payments. 2. If our Hospital Plan was terminated where is the R27 500? I have sent through a stamped official bank statement in the name of RP Klomp. According to a consultant only 2 months payback was made to an FNB account in the name of Meklo Houtwerke. This company bank account was closed eight years ago. This account is not in the name of the beneficiary who made these payments (RP Klomp.) Monthly payments were made from a Nedbank account for the past year. If this account is closed surely this money was returned to Discovery? In order for me to get this money back I need a proof of payment from Discovery as well as the account number (more than 4 digits) to which it was paid to. Without this FNB will not help? I’ve asked Discovery for help they put the onus on me. 3. In January our company was closed. I phoned Discovery life and Discovery Health to organise banking details and update contacts. Discovery life has all my new details. Not sure what went wrong with Discovery Health. I would appreciate a written answer to keep account of the paper trail.
2 replies
68 months ago
Discovery’s disappointing service
M On Monday 9/11/2020 I woke up with a terrible pain on my chest. Having heart disease in my family and because of excruciating pain, my husband took me to ER. The doctor needed to admit me but admin couldn’t find any evidence of my Medical Aid number. Paying by eft I had all proof of payments but unfortunately I had to pay R3000 and go home in terrible pain to sort out the mess. After hours on the phone I came to the conclusion that the onus is on the client and Discovery just passes all responsibility to the client. Discovery is apparently a debit order company and if you didn’t get your debit order documents sent you were simply terminated. There excuse was that the updated contact details weren’t sent. In January I updated both details with the Health & Life policy department. The life policy department regularly contacts me but the health department allegedly has no records of my updated contacts. So where did the money go? Discovery received a total of R25 500 since June. They apparently deposited R10 000 into an account on a business name into an FNB account which was closed 8 years ago. Surely if Discovery receives payments from the main member from a Nedbank account in he’s name they would deposit into that account. Discovery says I must deal with this issue and fight for the money from FNB. I have no proof of payment from Discovery for the FNB payment allegedly made by them and they only gave me the last four digits of the account. So the next question is where is the balance of this money? All I wanted was my Medical Aid reinstated. Apparently to reinstate I need to pay in the R10 000 they allegedly paid into the closed FNB account. I paid in more than R25000 to Discovery in the last 6 months. If we had an an accident we would have been sent to a State hospital to die. Our family have been loyal clients for over 20 years and we’ve paid in more that R3 Million to Discovery in the past 20 years. I’ve written to Discovery four days ago and have had lengthily conversations. I’m still in pain and nothing has been resolved. Discovery please contact me! My ref number: 7481290991
3 replies
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4 Star
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)