Active since Nov 2020
Waited 4 months before they offered me a refund for products returned. said eventually they would pay end Feb, Received NOTHING and cannot get them by phone or email
I Ordered 3 barstools in Sept. They arrived about a month later and were not built to dimensions shown nor looked nearly as sleek. So i wanted to send them back, as my right. another 2 months before they responded, lots of threats to contact me and they said i could return at my cost and they would refund me. I did this. @ months later, no one ansers phones, emails unless occasionally when i threaten to out them. Still no closure, They owe me R4397.00
i waited 2 months to get my current account unfrozen and monies paid back from being defrauded. i only got help from a bank employee after a month and a complaint on this forum. i still have not received the bank charges sustained and been in overdraft twice because of the banks lack of action, now the only contact person i have, Gordon Bila is also not answering me.
i eventually, after almost 2 months got help with a fraud investigation, yes almost 2 months and only because i put a review here. Now they were supposed to pay me out but they took the money off instead R10600 off instead of on, now i am in overdraft. very nice guy helping me for past 4 days, after 2 months of no one helping me, his supervisor or someone higher up shud at least try and explain, *** standard bank, could you have got it more wrong.
i wrote on helopeter earky last week with my disgusiting unreolved fraud case and they replied, we will contact you . NOT A WORD
I HAVE BEEN WAITING SINCE 24 th MAY FOR A FRAUD CASE TO BE RESOLVED. I HAVE BEEN TOLD THE MONEY WILL BE PUT BACK INTO MY ACCOUNT AND THUS FAR NOTHING. I HAVE TRIED EVERY AVENUE, THE FRAUD DEPARTMENT JUST DO NOT GET BACK TO YOU
I tried to buy 7 of the exact same item but each was to have a personalized name on it. So far , so good. On completing order. Noticed. Delivery fee if R80.00 per item. Why? All the same in one parcel going to one address. They tried to justify saying orders are completed in stages snd sent out as made. I don’t want that, want them all to arrive together. Surely that is my right. Charge one price for one delivery, end of story
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