AC
Amanda C
Active since Nov 2020
4
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0
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Reviews
4 reviews16 months ago
Toyzone ******!
I feel very disrespected as a white mommy who wants to buy a mer**** Barbie for my daughter. The black mer**** Barbie is R300 off and the exact same white mer**** Barbie is not on special. I am horrified! The sale sign doesn’t even specify the colour but I must pay full price for the white Barbie!?
0 replies
46 months ago
Breastfeeding mom, with newborn baby, turned away from Nedbank Sunward Park Branch
I’m absolutely disgusted with Nedbank’s customer service! 1. I’m still waiting for a response from documents that I emailed a month ago (filled in all necessary forms) in order to get a refund for airline tickets that I booked through Comair, who have now been liquidated. By the way; Discovery Bank refunded my husband for other tickets that we booked through Vitality a week after it was confirmed that our flights had been cancelled. We didn’t have to fill one form in, it was an automatic refund. 2. I need to change signatories on a savings account, I spent the WHOLE MORNING on the phone, yesterday, to ensure that everything was in order. a. Tried to call my “private banker” four times - just rang and eventually cut off. b. Logged a secure chat on my banking app - was given a number to call. c. Called the number from the chat - they transferred me to small business banking, I got cut off when they sent me the approve-it message for my details. d. Waited for the bank to call me back after cutting me off - no response. e. Googled Sunward Park Nedbank Branch’s contact number - “the number is no longer operational” f. Eventually get hold of Dorris, at Eastgate, who tells me that we can just walk in to any branch and change signatures, we do not need to book an appointment. g. Arrange for all signatories to meet me at Nedbank, Sunward Park (of whom travel from Lonehill) h. Upon arrival, get told that we had to make a booking and get turned away. No one was willing to help at the branch. I am a breastfeeding mom, with a newborn baby at home. I had to arrange a baby sitter for my baby so that I could go to the bank. The other ladies endured extreme petrol costs to travel. I was treated with such disrespect at Sunward Park Branch and feel that no sympathy was shown regarding the fact that 4 people had been inconvenienced by Nedbank’s poor customer service and staff management.
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52 months ago
Shocking Customer Service - Pregnant, Disrespected and Exhausted!
Absolutely disgusted by Game's Customer Service. I bought a Dell laptop on Black Friday, once my IT technician started the laptop, he informed me that the laptop was outdated by 3 years and I should not accept it. I immediately called and sent an email asking for a refund. The agent at the call centre told me that I would receive a reference number, I still haven't received it. I then sent numerous emails/photos and called every week which resulted in no assistance for 2 months. I then received an email to say that I can take the laptop to any Game store and they will refund me. I took off work to return the laptop to Game (Carnival Mall). After being interrogated as to why I was returning the laptop, the IT salesman completely disrespected me in front of his colleagues by making it sound like I had no reason to return it. The manager (Ishmael Adams) didn't even look at me when he asked, again, why I'm returning the laptop. He then left me with another lady to sort the issue out. They called the online department and we all spoke to the representative, who assured me that they should refund me, in store, according to the terms and conditions. After being in the store for an hour, they swiped my card for the refund and the transaction went through as a PURCHASE and not a refund. The manager came back and didn't even apologise for the trouble, he called the accounts representative and left, once again, without ensuring that I was satisfied. I am 7 months pregnant (2 months after the initial purchase) and waited at the store for over an hour to get assistance, now, I'm sitting with no computer, double the amount of money out of my account and will only have feedback regarding my refund next week Monday, once the money has appeared in Game's account. The manager treated me with absolute disrespect and has not ensured that I leave feeling satisfied with the service that I received from Game. I am absolutely disgusted, exhausted and feel defeated by the poor customer service that I have received from Game over the past 2 months!
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66 months ago
Shocking Customer Service and damaged my property - I DO NOT RECOMMEND THIS COMPANY!
I had a terrible experience with Midmove. They damaged my wall and piano during the delivery process and refuse to settle damage costs - they forced me to pay the balance of the payment and promised that they’d be in contact to repair my wall but I haven’t heard back from them. I’m absolutely disgusted by their customer service and definitely will not recommend their company.
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