JB
Jan B
Active since Nov 2020
2
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2 reviews12 months ago
THING SWORKING PERFECTLY BEFORE SERVICE SUDDENLY FAULTY AFTER SERVICE
I took my Mazda CX5 for a minor service (R4 600) which I trust was properly executed. I asked them to check my battery, and I needed to replace the battery (+R2 400). They advised that my wiper blades needed replacement which I agreed to (+R600). Everything was done in order, however, the following day when we used the car, both my outside mirrors were not working (did not fold in when the car was locked or the button was pushed). I managed to get the left mirror working again, but the right mirror was faulty. I took the car back to the dealership and, needless to say, the dealer would not accept any responsibility or error on their side contributing to the fault (e.g. doing something silly while changing the car's battery) and blamed the sudden malfunction on normal wear & tear which is totally beyond my comprehension as whatever happened affected both mirrors, just one more damaged than the other - I had to dock up a further R1800 for the repair. What chance do the public have to fight these idiots who can force you to pay for their errors - trust in this dealership- gone!
0 replies
66 months ago
Pathetic customer service
First time shopping at Le Roy Merlin - placed order 0n 17/10/2020 and delivery was promised on 11/11/2020 - did not happen! I called service desk and they told me delivery is scheduled for 19/11/2020 - it did not happen! Nobody from the company had the decency to phone and advise on the status of my order. My project delayed by two weeks already
56 replies
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