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Tamlynn K
Active since Nov 2020
3
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3 reviews13 months ago
Capita is the worst place to work for
I’ve been trying to find the best words to speak on my experience at Capita (Pinelands). First off, the experience from the recruitment process to the training was one of the best experiences I’ve had. Kyle from the recruitment team was extremely supportive and helpful and Miss Monica deserves all her flowers, what a beautiful women, inside and out. Things started to change once we hit the operations floor. There are many things I can mention but I’ll only mention a few…. Management treats the agents like they’re toddlers. The amount of times I’ve overheard a manager reprimand an agent as if the agent was a child, is ridiculous. By all means, reprimand but do it in a professional manner because we’re still in an office setting after all and you’re not talking to your kid, you’re talking to your colleague who you happen to be the manager or team leader of. Further, one of my colleagues hit the floor without a laptop charger and spoke to more than one team leader about it and no one did anything or logged a ticket. After a few weeks, I had sound issues with the headsets I moved to the floor with, I told two team leaders about it and nothing happened. I had to then borrow headsets and ended up with headsets from a colleague who started training with me but left and used her ever since. I don’t know if a ticket was ever logged for a pair of headsets for myself. Furthermore, my team leader (Jayson Lawrence) sent out a list of dates and names for annual leave in the Teams group chat as if it was approved. I stayed home on the dates my name was out against. The first day I was not at work, no one asked me where I was. In the WhatsApp groupchat, the team leader spoke about people not coming to work and leave was not approved. He did not send me a direct message hence I didn’t think it was meant for me. Everything was said as a blanket statement and wasn’t told to me directly hence I didn’t think he was referring to me. It’s on the second day where I was called by a team leader (Danielle van Niekerk) asking me where I am. I told them and explained I thought I was on leave and then was told it was never approved. So my questions are, why were dates sent out in the first place ? In a group chat nonetheless ? Why not only inform the people whose leave were approved, directly about their leave days ?. When I returned to work, I had to go through the return to work process with a team leader (Danielle). I again explained the leave dates that were posted in the Teams group and she herself explained she doesn’t do that to set the expectation. So she indirectly admitted that my team leader (Jayson) who sent the dates created that expectation. I had to sign for a return to work that says it was my fault for not checking my AIDA but why is the team leader not being asked as to why he posted those dates if it was not approved ? I was not the only one who thought those dates were approved and even after my return to work it was never stated in the group that the dates are provisional and has not been approved…. Moreover, some of my colleagues who stay home because of illness are harassed and constantly asked where they are and if there are updates and where their doctor’s note is. What happened to you’ll get my doctor’s note once I’m back in office ? Can I not be sick in peace ? One of my colleagues were very ill and had to go to the clinic and was absent for a long time. She was willing to work and management informed her they’d communicate with her. She emailed, texted and no one was responding to any of her correspondence. I’m no HR expert but surely someone should have informed her services were no longer needed or responded at the least. Furthermore, everyday work attire guidelines were sent to the Teams groups however, even the team leaders themselves show up in flip flops etc but agents are the only individuals to be held accountable ? One team leader was using his phone to watch a soccer match when I went up to him to ask for assistance with a customer. I do understand that sometimes a call centre is regarded as a more casual environment but some things are still regard as unprofessional regardless of whether the environment is casual. Another point of concern, we were informed we would be receiving shift allowance on the 15th of every month in the amount of R650. The 15th of December comes around and we get paid R150. My issue is the lack of communication surrounding this….The same day we had a team meeting with our team leader and we mention it with our other colleagues who were there before us and they confirm the same happened to them the previous month. Our team leader joins the meeting and we mention it then and he then acts shocked and asks who got R150, meanwhile all of us got R150 and I was in my transport one night speaking about this particular issue and a team leader from another campaign advised there was no reason for my team leader to act shocked because they sign off on the amounts before it’s sent off to be paid to employees. Even the transport service providers treat agents like they’re nothing. I didn’t book transport one day which was my fault. We were told the drivers could assist us but we might have to wait for an hour or two, which I had no problem with because it’s my I fault after all. I go to the transport and I speak to one of the drivers as he drove me the previous night. He then asks where I live and I answer “kraaifontein” and he goes “do I look like a Kraaifontein driver” loudly, and everyone laughs. Firstly, I don’t know him like that for him to be comfortable to speak to me that way. Secondly, he’s at work and why is there no level of professionalism ? Thirdly, he then quietly tells one driver he’s going to brackenfell and he won’t drive me because I am too far. I heard him, I then decided I’ll uber home because I will not be treated that way. I then express I’m taking uber and all of a sudden the driver seems concerned and asked if I’m sure as if he didn’t just softly say he was not gonna drive me even if he was going in the direction of of where I stay. Before I resigned I didn’t get paid the full amount I’m entitled to and when enquiring about it, all my team leader (Jayson) could say was “I’ll look into it”. He’s good at making it seem like he’s doing something when in reality he’s doing absolutely nothing. A team leader’s job does not end when services are terminated but that relationship continues even after. None of those people care about the people they lead or manage, they’re only concerned about making numbers, micromanaging and slave driving for their own bonuses. So many people have left that place and they’re too in denial to admit it’s a them problem rather than an employee problem. When I raised these things with HR, sent endless emails but got no response. After I resigned, I also received an email requesting I fill it out speaking on my experience. I listed all my issues on the form as well as an email, and Ben that they didn’t acknowledge receipt of or even bother to respond. They’re good at ignoring you when you’re no longer there to provide your services. There are so so many bad reviews of Capita online. Please check TikTok and google….even if you’re desperate, don’t go to Capita, just don’t do it.
0 replies
22 months ago
Disgusted by North Gaurding Security
North Gaurding Security is yet to respond to a complaint I have made via their email address provided. An incident occurred in which one of their employees disrespected and threatened a tenant within my building. I am appalled by the lack of respect and in addition, quite disappointed by their willingness to tend to the matter.
0 replies
66 months ago
Unprofessional employees and disgusting service.
Sportscene Tableview allows their male employees to call women out of their name and laugh at them. I called the branch to inquire about a size. The male employee that answered called me out of my name and laughed as well. I emailed the relevant parties to deal with the matter, they asked for my contact details and nothing came about. I’m still waiting for the matter to be sorted, it’s been about two months. Disgusted to say the least.
0 replies
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