EM
Elizabeth M
Active since Nov 2020
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
I got a fast service...
I got a fast service from gontse matjeni, she helped me switch my banking details very quick
53 replies
65 months ago
Bad service and failure to admit that their underwriter did not give proper advise or did not do her job completely.
I have a bad service from this companies where by my claim was declined as they said I did not nominate the nominated driver of which I was not even asked about his details during underwriting. Even on the recording that I requested they did not ask me about his details. When I am complaining they said if I'm not satisfied with their service I must just write the ombudsman as there is nothing they can do, without even calling me to get my story.
0 replies
65 months ago
Poor service and failure to admit that their underwriter has not done his advise properly
I'm Elizabeth, I think these company are amalgamated and trying to confuse client when having problems as even on their documentation all 3 company appear, I took two months for me to get feedback for my claim that I lodge as my car was in an accident and I reported the incident to them as I have car insurance, they failed to admit that the underwriting was not done in full as I was not asked if I have a nominated driver or maybe asking their details, so they rejected my claim because of that and telling me that if I'm not satisfied I must write my complain to the ombudsman. I suggest if someone was about to take insurance with this three companies please don't ever.
0 replies
65 months ago
Bad service and failure to collect all information needed when doing underwriting
Good day, I'm Elizabeth a client who took car insurance with successo on August 2020 and on September my car was involved in an accident but when sending claim I was told it was rejected as there was no nominated driver which I was not asked about his details during the underwriting, I asked them to send me recording where by it was not mentioned at all about his details over the recording, when complaining about the feedback I was told it will be escalated to the management, after doing follow up I was told that the management decision is that if I'm not satisfied with their decision I must call the ombudsman.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)