CM
Carla M
Active since Dec 2020
2
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2 reviews2 months ago
SHOCKING SERVICE: Soft-Ice Catering (Montana) Costing Me Business & Dodging Accountability
I am absolutely disgusted with the service—or lack thereof—from Soft-Ice Catering Equipment in Montana, Pretoria. A year ago, I purchased a slush machine for my business. In just 12 months, I have had to transport this machine from Johannesburg to Pretoria FOUR TIMES for repairs. This isn’t just a "glitch"; it is a defective product. The machine constantly leaks, and this morning it tripped my power, resulting in a massive loss of business for the day. While my other machine has run perfectly for 10 years, this Soft-Ice unit is a liability. What is worse is the "manager," James. When I called to resolve this, I was told he "wasn't available" the moment he realized it was me. He is literally hiding from a paying customer. The staff refuse to provide the director's details, and despite my emails being read at 8:00 AM, I have been ignored for over 12 hours. Soft-Ice treats warranty repairs like they are doing me a "huge favour," ignoring the fact that under the Consumer Protection Act (CPA), I am entitled to a machine that actually works. I am no longer interested in "favours" or a fifth failed repair. I want a full refund or a brand-new replacement. To anyone considering buying from them: be warned. If your machine breaks, you will be ignored, and your business will suffer. Desired Resolution: Full Refund or Replacement.
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8 months ago
ANTOINETE DE JAGER HIGHLY UNPROFESSIONAL AND GOES BY THE TITTLE OF DIRECTOR OF REACH OUT FINANCIAL SERVICES
Having dealt with this firm who took care of my business for the past 20 years under the management of Francois Venter i never had a problem and was a pleasure dealing with them unfortunately after Francois left, a lady by the name of Antoinete de Jager who is apparently the Director, leaves a lot to be desired when it comes to customer service in fact its not the first time that i have to call her to attention as she addressed me more than once in an ********* and unprofessional tone. after taking over she simply stopped replying to my emails and refusing to supply me documentation that i get early which i pay a lot, actually not refusing to but pushing me to her secretary or assistant who i never deal with, without not even having the decency of sending an email stating that she is now the director and doesnt have time for her clients... unprofessional to say the least. bear in mind that each of her emails referred the amount she charges and her costs which seems to be what is more important to her, rather than clients of years that kept the firm going, she now send me an email saying i need to find another firm as clearly when its something a bit more complicated she doesnt seem to be equiped or educated enough to deal with it. please do not give business to REACH OUT FINANCIAL as since the last director left which was an amazing person and highly professional, this company has gone to the dogs sadly
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