YS
Yvette S
Active since Dec 2020
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Biddulphs International Does Not Care About Its Clients
VERY disappointing service; when I have given details of how disappointing the service was, my reviews have not been posted.
0 replies
1 month ago
Shout Out to Pet Containment Systems
I bought a PetSafe product which I needed to return under warranty. Normally one is met with so many difficulties when one needs to return products, yet I was so impressed with Pet Containment Systems, who quickly replaced the item via Canine & Co, through whom I had bought the item. This is indeed something to share where this type of service is unheard of!
53 replies
1 month ago
Excellent Service, Anmar and Canine & Co
I would like to applaud Anmar at Canine & Co for excellent service in helping me with the whole process of couriering a faulty product back to the manufacturer, and then patiently seeing to the whole process of couriering a replacement to me on the South Coast of KZN. Very rarely does one get such excellent and friendly service nowadays! Thank you, Anmar and Canine&Co!
53 replies
4 months ago
Theft with Biddulphs!
I had a very disappointing move from Somerset West to the South Coast of KZN. My precious wedding and engagement ring (sentimental, especially because I am a widow) was ****** from my 'carry on' luggage, which was in my bedroom during the move. Unfortunately I was ill and the only person with the movers at the time of moving and could not be in all places at once. Some packing needed to be done by Biddulphs and this was unfortunately done very badly. I was running out asking that items of furniture be protected properly (it was raining), and I remember running out when my yellow wood kist was being carried out to the van without any protection. Sadly all of my leather dining room chairs arrived in KZN badly chafed, with the bottom material ripped. Fortunately I had packed 99% of my breakables myself. There were breakages in what Biddulphs packed. I had thought that the team was a lovely group of people and was so disillusioned on finding out how wrong I had been...
0 replies
4 months ago
Disgusted with Total Experience with Biddulphs!
Wedding and engagement ring plus other items ****** by Biddulphs employees! Trust shattered! Never be the only person there when moving! Watch like a hawk - packing a disaster; all types of items thrown into boxes, no respect for value of your possessions. No protection on leather dining-room chairs; all of them chafed and damaged. WHAT A DISASTER! And Management couldn't care a damn! Alexandra Hendricks (Operations Manager Cape Town), your snarky "Apologies that you were only paid peanuts from your insurers." is noted. You did not even have the decency to follow up after the theft of a widow's wedding and engagement ring! Soos hulle sê: 'Die Wiel Draai! Stadig, maar Seker!"
0 replies
14 months ago
Techno Stop, Sanctuary, the Place to Go When You Need Help
While I have had such problems with my brand new phone bought from MTN and being kept by MTN for 35 days, these amazing guys at Techno Stop helped me with my totally non-functional Huawei P30 phone which had smashed onto the tarmac. They gave me discounts and helped me to get my old phone into a condition that was workable. They would have had to find old phones to replace damaged chips, but they did all they could to help me have a source of communication. Kudos to Techno Stop, Sanctuary Mall, Strand who with great kindness and patience helped a retiree in need!
0 replies
14 months ago
MTN Managing To Nettle Clients
MTN is totally disrespecting its clients, who have absolutely no recourse. The latest email which I wrote to complaints@mtn.com on 10 February 2025 follows. I received an automatic response with reference number 600890b6-6017-4cce-ab2c-c6a6c7f047e1 "To Whom it May Concern The MTN technicians stated on documentation, 'Warranty approved pending OEM approval; unit has an intermittent fault....' (see attachment) Huawei rejected the warranty. MTN Somerset Mall handed the phone (which I did not want) back to me and told me there was no recourse. Course of Events: *Bought Huawei Nova 12SE on 13 December 2024 from MTN Somerset Mall Shop Phone started heating up badly in my hand after having it for not even a month; Battery Life became very bad; People could not hear me on WhatsApp Calls, yet all circumstances were exactly the same as when I had used my Huawei P30 a few days prior to the purchase of the Huawei Nova 12 SE. Six year old Huawei P30's performance superior in all aspects compared to R10 839.00 brand new Huawei Nova 12 SE phone. *Took Nova 12 SE back to shop on 31 December 2024 and they said they had to send it to Huawei; I noted clearly that I had no means of communication. *Had to take Huawei P30, which could not be accessed as screen was too damaged from it being dropped, and pay R1200 for screen replacement; then to find that the chip was also damaged. This was not available to be replaced. I have been 'hobbling along technologically' with an extremely deficient cellphone since then. *Tried phoning number on MTN documentation a few times; only got hold of Alison Petersen on 6 January when she returned from holiday and she said she would contact me that Friday (10 January) to tell me what the status was with my phone. I had told her that I did not want a defective phone back after paying so much money. *On Friday, 10 January I received an sms from MTN saying that my repaired phone was on its way back to the MTN Somerset Mall shop. *On Monday, 13 January, my estate agent trying to sell my property out of my husband's estate, so tired of not being able to get hold of me on the problematic P30, with my permission went to see Alison Petersen at MTN Somerset Mall. *Only then, because of my estate agent's visit, did Somerset Mall's manager contact me to tell me that the Nova could not be accessed because there was a Huawei password on the phone, this after I had been struggling for more than 13 days already with a P30 with a damaged chip. *On handing in the phone I had asked Millicent who was completing the documentation for sending in my phone (wrong IMEI number written on documentation, by the way) if she was sure that all passwords had been cleared off the phone. She even asked one of the store technicians to come and double check that this had been done. So much for that. * While on the phone with Alison Petersen I was able to give her various possible passwords and she was able to clear the Huawei password from the device. I asked once again if I could receive a new phone after being put through all of this and she said that it was not within her ability to decide this. *Then I received an MTN sms saying my Nova was to be fetched once again. *Only on Monday, 20 January after 16h00 did I hear from the manager again, to tell me that I could fetch my repaired Huawei Nova 12 SE phone. The more I told her that I was not willing to take back a repaired phone when I am paying back R10 839 on my credit card for it, the more she told me that I had no choice. *When I returned to the store on 27 January my phone had once again been sent away and Alison Petersen said that there was a very good chance that I would get a new phone. *She had said that she would contact me and that I must not contact her. *By 4 February (thirty five days without my brand new phone) I was desperate and went to the MTN Somerset Mall shop again. Alison Petersen had my phone; she said that the warranty had been rejected and that I must take my phone, as if it was ****** in-store, it would be my loss. *I phoned Head Office Customer Care; they said because I do not have a contract MTN Somerset Mall needs to provide me with a new device. *I phoned the repairs centre; they also said that MTN Somerset Mall needs to provide me with a new device. *On Friday, 7 February I went to the MTN Somerset Mall Shop and I have cause to believe that Alison Petersen is telling her staff to tell me that she is not there. They sent me to the Game MTN Kiosk, whereupon the lady there said that Alison might be at the Waterstone branch of MTN. This is infuriating when someone plays cat and mouse games; I don't do deceit. I am attaching documents which prove, I believe that I should be provided with a new device by MTN. Just the fact that I had to spend so much money 'fixing up' my broken device, and had to wait 35 days before being given back my 'faulty' (I have not even put my SIM card into it, as I want nothing to do with a new R10 839 phone which overheated and had so many faults. Huawei's test did not tick all the boxes, and that for a brand new device, and the MTN technicians found the device to be faulty. Is it not MTN's duty to provide me with a new device after giving me the runaround for such a long period of time? I sent emails to customer service and am disgusted with the lack of assistance. I also sent an email to CSSDirectSups@mtn.com - no reply. I looked at Hellopeter's site and was not shocked when I saw the number of complaints on the site. Your clients are your bread and butter, yet you treat them so badly. Kind regards Yvette Sparrow" When is MTN going to be called out for their underhanded dealings and their totally unacceptable ways of dealing with clients? How can all unhappy MTN clients stand together and say, “Enough!”
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (50%)