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Active since Dec 2020
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4 reviews20 months ago
Read This Post if you used MTN Momo
Hi all, I am posting this review to potentially help other people in need. I see many relatively recent reviews here and there is no way for me to comment on any of them hence me posting this. As we are all aware by now, the business is permanently closed as per Google. If you paid for your licence renewal via the MTN Momo mobile application then I have good news for you, you will be able to get the transaction reversed. Contact MTN Momo and provide them with the transaction ID and you will recieve a ticket number. I waited almost 1.5 weeks but I did get my money back and I'm hoping this helps some of you as well. Remember that MTN Momo is at fault here (IF YOU PAID VIA THEIR APP) for allowing payments to be processed to a business who is no longer operational. A small tip going forward: "Avoid using these online services for licence renewals, even when going via your banking application, take note that they all moslty use third-party service providers such as Car Licencing.co,za". Save yourself the stress. Anyway, hope this helps you guys :) Like the post if thishelped you get your money back.
0 replies
23 months ago
Closed my Account without permission
After supporting the business for +10 years, 2 weeks ago they decided to just close my account at their own free will. I received an email from "The RCS Team" stating that they had received a request from me to close my account. I have never made any such requests. They closed my account within 2 days of me receiving the first email. I sent an email to edg****nquiries@rcsgroup.co.za stating my complaint, to which I have received no response until today (2 weeks later). I'm sure they don't even read their emails. No wonder Edgars was on the brink of closure, it's going to happen again considering the way they close customer accounts, it's obvious they don't need the business HAHA!
0 replies
62 months ago
Be Careful of their 'Terms and Conditions' before you sign-up
I concur to other reviews pointing to warnings about "Paying for services not rendered"; "miscommunication"; "Lack of transparency"; "Incompetent staff"; "No remorse for people" and so on and so forth. I enrolled for a 12-month distance learning programme and had to cancel within 2 months and they sent me an email with a 'Cancellation form' and 'Terms and Conditions', the 'Terms and Conditions', which are never shown or explained to you at the beginning are then used as leverage to attempt to extort money from you when they haven't provided you with any services and the only goods you have received from them is one study guide. So basically they want to penalize you for cancelling with them by attempting to make you pay 50% or 100% of the full amount of the course for which you are cancelling. They also drag out the cancellation process and ask for supporting documents for reasons you are cancelling when you clearly stated to them that you cannot cope due to your working situation. I have not consumed any services/assistances/assignment help or anything from them yet I am being asked to pay 50% of the course cost. Their 'Terms and Conditions' speaks about the CPA section 14: (the supplier may impose a reasonable cancellation penalty with respect to any goods supplied, services provided or discounts granted, to the consumer in contemplation of the agreement enduring for its intended fixed term). HOWEVER, the penalty fees they are asking you to pay is 50% or 100% of the total cost which is the opposite of 'reasonable', and they are unaware of the rights of students as per the DHET. Should they persist in their set ways regarding my cancellation and attempts to claim an unreasonable/unjust penalty fee for my cancellation, I intend to lodge a formal complaint against the institution with the DHET and provide all necessary documents, most especially their 'Terms and Conditions' as well as the full correspondence of what transpired.
112 replies
65 months ago
Double Deductions without assistance
Capitec's service has been great in the past (with issues that I have had). I do feel that their exponential growth has negatively affected their service delivery. There has been double deductions on my account for online purchases recently and after emailing client care to report the issue, I merely received an incident number and no further correspondence to date. It has now been more than 7 working days. It is frustrating when money is being deducted from your account twice for the same transaction and you have to wait to get this money back. This throws your budget off completely and it is a big inconvenience. I did go to the bank and they resolved my issue immediately, I am happy that I got my money back but I am dissatisfied in the lengths I had to go through in order to get my money back. I had to take time off work to go to inform them about their own errors and get my money back. In my opinion, Capitec is a good bank and they are in a transition period and especially with the pandemic, every organisation is feeling the strain. I guess that they are just really busy and stretched thin right now but I would have really appreciated communication just to tell me what was going on. Please can you sort out your online transaction processing, this is not the first time I have had this issue and have had to contact you to release my funds. I hope my feedback has been helpful and will assist in improving your service. Thank You.
56 replies
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