GL
Graeme L
Active since Dec 2020
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Poor customer service from Makro Online
This has to be the most *********** and inefficient online site in the country. The incorrect products were delivered. Whilst I understand that the products were supp**** by a 3rd party, as a customer I do not care, you have chosen to run a market place under your name, I ordered from yourselves, not your 3rd party vendor. The products were collected by the courier quickly once I logged the return but then that's when the issues started. My account reflected only 1 of the 2 items was being refunded, both were returned. I called the call center, they confirmed both would be refunded. My returns log advised me that the items had been received and the return would be processed in 4 to 5 business days, it took another week before I received an email to advise that the return has been processed, but for only one of the 2 items and that I would need to wait a further 7 to 14 business days for the refund to be processed. Remembering that this was their error in the beginning. Unacceptable service.
280 replies
4 months ago
Excellent service
Excellent service from Michael and team. Responded to all my queries promptly, was competitively priced and went above and beyond to schedule time for the installation.
0 replies
65 months ago
Excellent service
Excellent service from Cammy @ BOATSSA I ordered 4 items on Friday, 2 were in stock, 1 had to be sourced from another warehouse and the 4th they were expecting on a new shipment still to be unpacked. Cammy kept in contact throughout the entire process and the full order was delivered on Saturday. We'll done BOATSSA, excellent Service.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)