Active since Dec 2020
This has to be the most *********** and inefficient online site in the country. The incorrect products were delivered. Whilst I understand that the products were supp**** by a 3rd party, as a customer I do not care, you have chosen to run a market place under your name, I ordered from yourselves, not your 3rd party vendor. The products were collected by the courier quickly once I logged the return but then that's when the issues started. My account reflected only 1 of the 2 items was being refunded, both were returned. I called the call center, they confirmed both would be refunded. My returns log advised me that the items had been received and the return would be processed in 4 to 5 business days, it took another week before I received an email to advise that the return has been processed, but for only one of the 2 items and that I would need to wait a further 7 to 14 business days for the refund to be processed. Remembering that this was their error in the beginning. Unacceptable service.
Excellent service from Michael and team. Responded to all my queries promptly, was competitively priced and went above and beyond to schedule time for the installation.
Excellent service from Cammy @ BOATSSA I ordered 4 items on Friday, 2 were in stock, 1 had to be sourced from another warehouse and the 4th they were expecting on a new shipment still to be unpacked. Cammy kept in contact throughout the entire process and the full order was delivered on Saturday. We'll done BOATSSA, excellent Service.