CN
Chere N
Active since Jul 2009
6
Reviews
0
Industries
Reviews
6 reviews78 months ago
No remorse for their victims
So it has now been close to 4 months since we paid our first deposit for Rapid pools to do our pool. They came to site for one day, never returned. They didn’t even respond to our complaint sent on the 25/07/2019. First contact was again after CB aired, we requested a refund on the 02/10/2019 since we got another contractor to complete our pool. Never even got a response. So much for ‘delayed schedules’, it’s all lies. They STOLE our money and have no intention to pay it back.. in fact I believe they never had the intention to do our or anyone’s pools to begin with. Prove us wrong then we will believe that pathetic video of yours!
0 replies
79 months ago
Rapid pools is the worst company you will ever deal with!!
We followed the Rapid Pools fb page for more than 2 years. Never saw any bad reviews, always just saw pics of completed pools on their page. We appointed Rapid Pools to make our existing pool smaller. 15 July 2019 - we paid them R10 000 deposit. They indicated on email that a project this size will take 10 to 15 days to complete. 17 July 2019 - they arrived on site. They removed the old paving, and started removing the old fibreglass from the pool. Amy then requested the same day we pay the next deposit so she can order material and without ‘causing unnecessary delays’ we paid over the next R10 000. They said they will be returning to site the next day. 18 July 2019 - they never arrived to site. We queried them on their business whatsapp why they never pitched up and Gus responded that it was his mistake as he had to pull the workers for another site emergency. No communication was sent prior to asking. Gus indicate they will be on site the next day. 19 July 2019 - They never arrived on site. We follow up, this time they say they are waiting for material and that our site is not scheduled. Again nothing that was arranged the day before. Prep work is not even complete. 22 July 2019 - we call their offices and Amy says she will follow up with their suppliers and will call back soon. No feedback is given. 25 July 2019 - we send a complaint to their Customer service email that is stipulated in their contract where complaints should be sent. 29 July 2019 - Gus responds to the complaint for the first time, indicating he was off sick the week before and that we must give him ONE day to come back to us with more solid feedback. 13 August - We received a threatening email sent to all their customers that everyone should refrain from posting anything on social media and that they have won a ‘defamation’ court case. We have not heard back on our complaint sent on the 25th of July. The estimate value of the work they completed is R2500 for the one day they arrived on site. So we are at a loss of R17500. The way they left our yard, became a safety hazard for our 2 year old. We booked them as a pool company because of their commitment to finish the pool in at least 15 days. They have not communicated any delays, we have done everything from our side to ensure we meet their obligations. 01 October 2019 - To our surprise we received this message from Gus: “Hi there Just an update. Naturally the word is out...due to growing to fast and biting off more than we could handle, Rapid Pools may not survive for much longer. However instead of leaving our clients high and dry and in the dark we have given all contracts over to another contractor in the area that has taken over our whole data base and they are bigger and more capable to deal with only more than 1 or 2 sites at a time... they'll probably be contacting you soon. Im sure you'll be very happy with them as they have 8 branches in Gauteng alone. If you decide to rather go with them then great just let us know... otherwise All i need to know from you is if we can continue to complete your pool...and if not please send us in writing on email your cancellation. Thank you The Rapid Pools Team” 02 October 2019 - Since we already appointed another contractor to complete our pool, we requested a refund. We didn’t cancel as they claim in their unlawful SLA that you lose your deposit if you cancel. We believe they purposely delay and don’t respond so customers are fed up and cancel so they feel entitled to keep your money for themselves. This is against the CPA law and they have no right to keep our money!!
0 replies
94 months ago
Vodacom data cancellation
So last week a salesperson from Vodacom sold me this 2 GB data package, which in my understanding would've been part of my existing cellphone nr, he even suggested i cancel my recurring 1 GB data bundle on my number. As an 'added benefit', they would be sending me a tablet with a sim card. Only to find out that the data is not on my existing number but a separate number and i would have to carry this tablet thing (not even a router) around with my all the time to use the data. This is not what the guy sold me! You can come collect this tablet thing and i want to cancel this contract with immediate effect as I have no use for it.
106 replies
97 months ago
Joint home loan account cannot be added on Internet banking
So I tried to add me and my husband's joint Home Loan account to my internet banking, it wasn't allowing me. I emailed the home loan division whom told me to go to a branch to have it added.. and i got told at the branch that the system do not allow joint accounts to be added to their internet banking. I find this highly unacceptable as we want to transfer money to and from our home loan account which is now not possible! Will you please then provide me with an alternative option of how we can use the FLEXI RESERVE option on our home loan account.
53 replies
111 months ago
Pathetic service!
<p>More than 4 weeks ago we logged a call and a week later again. A guy pitched up at our gate without prior arrangement and just said nothing was wrong and left (that was 3 weeks ago). No one came out again to fix our internet that has been down for more than a month. I logged another call last week, and again nothing has happened. It is severely impacting our business. The 3G in our area is very poor, there is no LTE signal and no fibre, ADSL is our only option but it seems we are not important to Telkom. The line seems to be working at times (maybe 10% of the time) but then it runs at a speed of less than 1 mbps. I don't know why we must pay full rates for something that is not working! Our next step will be logging a complaint at ICASA! </p>
112 replies
136 months ago
Adjusting my home loan installment
I sent an enquire to your general enquiries line, [Email Removed] on the 18th, but still no response. <br> <br> In total I've paid R24600 EXTRA into my flexi home loan account, over a period of a year. This month I withdrew R7750 and then R5900 (2 weeks apart). On both occasions I've received a notification from the bank stating that my home loan installment is going to go up (as if I've applied for a bigger home loan and have to pay them interest for a bigger loan??). This is not the case, this is MY money that i withdrew and you cannot charge me interest on extra money that i paid?? And if that is the case, then why did you not lower my installment every time I paid extra money into my home loan?? I've also not once received a home loan statement from Absa, even though I've stipulated this on my online account. <br> <br> I'm seriously considering moving all (vehicle finance, home loans, credit card, platinum accounts) to another bank because it seems Absa just have the habit of not responding to client's emails or enquiries. <br> <br> I want answers urgently please!!
77 replies
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5 (83.33333333333333%)