FM
Funwel M
Active since Dec 2020
3
Reviews
0
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Reviews
3 reviews40 months ago
Can't get help if the department guy is not around.
I bought an Itel phone A18 on the 28th of December because I was robbed a day before. And the person who robbed me had accessed my whatsap and was busy asking for money using my details. I don't have cash because I had asked the bank to freeze my accounts. I had only r1000 so the only phone I could afford was and that one Itel A18. They gave me the last fone that was on display. With no choice I took it. Only to realize that the font was not connecting to my Telkom network. I then decided to take the phone back the next day because I was still sorting my issues at the bank and opening a case on the robbery incident. The next day on the 29th I went to Jet stores in Sandton city. Only to be told that I should come at 11 am because the guy who works in that department was coming in late. And also because I had lost my slip. I asked them to reprint the slip. But they said they can't do it. I had to come back at 11am only to be served after a long time of waiting and was told that the guy who works in the department had his phone off. They couldn't get hold of him. I told the ladies I just wanted to buy a bigger and better fone worth r4000 because that one for r1000 had network issues. I got a shocking response again that no one can help I should come the following day. No one seemed to care about what I told them that someone was busy using my whatsap account and hacking my accounts using my old phone. Because I needed a phone urgently I then went just opposite jet to incredible connections and their service was awesome. I got my new fone for r4000. On the 30th I decided pass by Jet and return their phone which wasn't working on to get the same response. No one could help me because the guy for the department wasn't around. I have never had a complaint about any shop in my life but this one had to go down so that change could be done on how things are run in the that shop. So now I'm forced to keep a phone that is not working because there is no one to help me. Shocking indeed.
132 replies
62 months ago
Worst reception by the manager aver.
For such a beautiful resort, customer care should be a priority. We drove 400km to be refused entry on a Monday night on the 3rd of March 2021. Me and My wife drove all the way from Durban to Qwantani resort. 10km before we arrived there was a vehicle stuck on the mud also heading to the resort. We tried to help for nearly an hour but we failed because the front wheel was stuck too deep. what shocked us was they had spent more than 2 hours stuck in the mud, and they had called immediately after the accident and the resort management had said they will arrive after 20 minutes. We waited and waited but no one pitched up. We then drove to the resort hoping to get some help as quick as possible. 6 minutes later we were a the resort entrance where we were refused entry by the security because the resort was not taking day visitors. In the midst of the conversation the Manager by the name of Steven drove by. Before I could even finish my story of why we were there, with a harsh voice he asked us to remove our car from where we were parked, and asked me to leave and reiterated that they were not taking day visitors. We removed our car and parked outside the premises Gate, we were so exhausted and we couldn't drive back in the dark muddy road. Left with no choice we set up a tent just near the gate on a freezing night and not protected from wild animals which were making so much noise the whole night. I recall very well he passed us 3 times late that night going to the vehicle stuck on the mud and he never came to me. As a paying customer I was very disappointed. I felt like I was a beggar on the street watching people drive by with no help. In my whole life I believe Steven is the most cruel & heartless Manager I have ever seen. I guess he has more than enough guests and we are not welcome. I strongly believe he could have made an exception knowing that the website doesn't state any online bookings only. I believe the resort is very nice and looks clean but they must get a better manager who understands. On their website its not written anywhere that you need to book online only for entry. If they had updated their website and specified that they were not taking day visitors or if the manager took some time to listen to me This could be have been avoided. Telephone displayed on the board AT 13,7KM pass +27586230883. no one answers it.
0 replies
65 months ago
SCAM
ITS A SCAM THEY ALLOW YOU TO DEPOSIT USING YOUR MASTERCAD, BUT ONCE YOU DO SO U CANT GET YOUR MONEY OUT, PLEASE DONT USE IT WARN YOU.
0 replies
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