CV
Carolyn S
Active since Dec 2020
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
What happened to your service?
I did not think that after 10 years of consistently, non-troublesome service that I would be here writing a negative review…but here we are. I ordered products on the 3rd of December (some of which were Xmas gifts) and I have STILL not received it. The call center is non-existent and I’ve been directed to get in touch via email. Was this the last of my run-around to get something I paid for so long ago? Nope. It took 3 weeks and nudge emails to even get a response - an apology and explanation of some technical issues. I had to nudge again this evening, after previously being told my new wait would be less than 2 weeks. No call or email to explain the additional delay. I’m fed up with the lengths I have to go through here. How do you not have a failsafe SOP in place for technical issues like this? Very strange. That’s beside the fact that my account was debited twice in one month last year due to more ‘technical issues’. Do better.
56 replies
6 months ago
I'm hearing crickets - shocking service and business.
Why ANY companies still use them as couriers is a mind-boggling. I received a tracking number that I'm unable to use on their website. Their chatbot and WhatsApp take me on a loop with no genuine answers in sight. I called their Pretoria branch 9 times (I'm not joking) and they ignore/kill the call every single time. Shocking service. Shocking business. Do better.
0 replies
22 months ago
I spoke with Sibongile to make changes to my policy
I spoke with Sibongile to make changes to my policy. She was very friendly, helpful, professional, and quick! My call cut out mid-conversation and she called back right away. She made me feel cared for and valued, and I appreciate that very much. Thank you.
53 replies
41 months ago
I spoke to Boledi to update some details on my profile and she was extremely friendly and professional during the process
I spoke to Boledi to update some details on my profile and she was extremely friendly and professional during the process. It was so quick and easy, and she made sure to inform me about new updates MiWay has made that might benefit me in future. Thank you. It’s so refreshing to receive great service.
132 replies
59 months ago
I am so impressed!
I was kept updated about my order throughout. It got here in no time as well.
53 replies
59 months ago
Great Service
I spoke to Amanda this morning to change a few details on my policy. She was friendly, patient, and professional. Thank you for the great service.
53 replies
Review Distribution
5 Star
4 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)