Active since Dec 2020
Terrible communication. Did not collect parcel on arranged date. Driver made false claims saying my parcel wasn't ready after he phoned me at 18:15 to say that he wasn't going to make it but he will collect the following morning. The following day came and went with no collection. Don't use this company if you value your time. Rather pay more for a company with good service.
Balwin does not give a sh* about any of their clients! For someone working from home, being without internet for a full month has severely affected my livelihood, not to mention being shocked with an email saying my monthly cost is going up with R200pm as I signed up during a promotion. No where was I made aware of the fact that they were running a promotion. I have tried to cancel my service but have to continue paying this increased rate for a service I am not receiving. I have requested multiple call backs but NOTHING! I will have to move to get away from this terrible service!
Customer Service going above and beyond. I'm impressed by the response rate and amount of effort Secret Corner went through to offer me a product I was looking for. Will recommend purchasing from this store purely for the online support. Thanks SC! Keep it up.